Colleen Griffin
Norton
Summary
Healthcare professional with extensive experience in delivering exceptional patient care and support. Known for strong collaboration skills and results-driven approach to patient well-being. Reliable team player who adapts to evolving patient needs, proficient in clinical procedures and patient communication.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Specialist
Tufts Medicine Integrated Network(formally NEQCA)
11.2023 - Current
- Proactively conduct daily outreach to patients using the CareSignal app, promptly responding to alerts from the Central Resource Dashboard
- I confidently ask targeted questions based on specific alerts, escalating as necessary
- I meticulously document these interactions and expertly assist in patient identification for care management and enrollment
- I also help with identifying patients for care management and enrolling them by collecting and uploading their clinical and demographic information, escalating issues to the Care Manager and Regional Clinical Manager, and scheduling and tracking outreach
Care Management Coordinator
Tufts Medicine Integrated Network(formally NEQCA)
05.2019 - 11.2023
- Every day, carefully review the ADT reports to find patients who have been discharged and then assess whether they are suitable for the Transitions Program based on the criteria
- Handle the 3-Day SNF Waiver In-take calls that come in from different local hospitals
- Keep the Five Star ratings up to date for the preferred Skilled Nursing facilities
- Responsible for managing the Medication Adherence measures specifically for United Healthcare Advantage patients
Medical Assistant
Tufts Medicine Community Care
02.2016 - 05.2019
- Performed clinical procedures, provided patient education on medications and care plans, scheduled appointments, and took and recorded vital signs and health history
- Communicated with pharmacies to handle prescriptions and refills, collected and processed specimens for diagnostic testing, and aided physicians in minor procedures
- Initiated prior authorizations for imaging with insurance companies
Document Analyst
Chase Auto Finance JP Morgan Chase
07.2012 - 04.2014
- Review all loan documents with each file to determine completeness and compliance before funding
- Communicate daily with customers to verify the accuracy of all information received
- Inform dealership partners of any documents that have not been received to complete the funding process promptly
- Comfortable speaking with Dealers, Dealer Relationship Managers, and Underwriters on sensitive technical and financial issues
Collections Manager
Source One Financial
09.2007 - 01.2011
- I supervised an 8-person collection staff, oversaw delinquent accounts, negotiated payment terms, ensured legal and policy compliance, and trained new employees
- I also managed collectors, monitored communications, and handled accounts payable discrepancies
Loan Officer/Processor
Aegis Lending
03.2002 - 06.2007
- Aggressively developed a business referral network through marketing, cold calling, and networking
- I made at least 100 calls daily, met with prospective borrowers, handled office administration, maintained confidentiality of records, submitted loan applications, and closed customer loan proposals
- Additionally, I assisted customers in understanding loan terms and conditions
Education
Bachelor of Arts - Healthcare Management
Southern New Hampshire University
12-2026
Associate of Arts - Healthcare Management
Southern New Hampshire University
02.2024
Certificate - Healthcare Management Fundamentals
Southern New Hampshire University
07.2022
Clinical Medical Assistant -
Health Training Center
01.2015
Skills
- EMR Systems (EPIC, Athena, ECW)
- Patient confidentiality
- Clinical assessment
- Medical terminology
- Quality improvement
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Vital signs
- Excellent communication
- Direct patient care
- Empathy and compassionate care
- Organizational skills
- Patient-focused care
Certification
- CPR/AED Certification
Timeline
Patient Care Specialist
Tufts Medicine Integrated Network(formally NEQCA)
11.2023 - Current
Care Management Coordinator
Tufts Medicine Integrated Network(formally NEQCA)
05.2019 - 11.2023
Medical Assistant
Tufts Medicine Community Care
02.2016 - 05.2019
Document Analyst
Chase Auto Finance JP Morgan Chase
07.2012 - 04.2014
Collections Manager
Source One Financial
09.2007 - 01.2011
Loan Officer/Processor
Aegis Lending
03.2002 - 06.2007
Associate of Arts - Healthcare Management
Southern New Hampshire University
Certificate - Healthcare Management Fundamentals
Southern New Hampshire University
Clinical Medical Assistant -
Health Training Center
Bachelor of Arts - Healthcare Management
Southern New Hampshire University
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