Colleen Leonardo
Dighton
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
31
31
years of professional experience
1989
1989
years of post-secondary education
Work History
Bartender Shift Manager
Jr's Seaside Tavern
Swansea
2023.01 - Current
- Managed bar operations during busy shifts to ensure smooth service.
- Trained new bartenders on drink preparation and customer service standards.
- Supervised staff schedules to maintain adequate coverage during peak hours.
Claims Adjuster
Traveler's Insurance
Middleboro
1995.06 - 2012.04
- Evaluated claims to determine coverage under insurance policies.
- Communicated with policyholders to gather necessary information.
- Reviewed medical records and damage reports for accuracy.
- Negotiated settlements with claimants and service providers.
- Collaborated with legal teams to address complex claims.
- Documented findings and maintained detailed case files.
- Trained junior adjusters on best practices and procedures.
- Maintained accurate documentation of all claim activity within designated system.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Gathered information from various third parties to determine claim acceptability.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Investigated questionable claims to determine payment authorization.
Education
Joseph Case High School
Swansea, MASkills
- Cocktail preparation
- Bar management
- Inventory control
- Staff training
Timeline
Bartender Shift Manager
Jr's Seaside Tavern
2023.01 - Current
Claims Adjuster
Traveler's Insurance
1995.06 - 2012.04
Joseph Case High School