Colleen O'Connell
Shrewsbury
Summary
Hardworking Advocate working diligently on behalf of Dual diagnosed persons to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Recovery Specialist
Veterans Inc
12.2022 - 09.2024
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Provided training and mentorship to new Recovery Specialists, fostering an environment of teamwork and success.
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
Recovery Specialist
Recovery Centers Of America
02.2022 - 04.2022
- Provided counseling and support to clients with drug and alcohol abuse issues
- Coordinated referrals for addiction services based on individual client needs and preferences
- Trained new team members on scripts, company services and collection strategies
- Worked in ATS and CSS environment with both men and women struggling with substance abuse and mental health disabilities
Program Advocate
South Middlesex Opportunity Council
08.2016 - 12.2018
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems
- Created professional and error-free business correspondence to communicate with prospective and currently enrolled participants
- Managed required paperwork to help individuals sign up for self help services
- Oversaw day-to-day activities of residents in Shelter facility
- Dispensed daily and nightly medications to residents
- Worked double shifts and overnights when needed
- Shadows Shelter for Women is a temporary placement facility for 30-36 clients
Recovery Specialist
Positive Action Against Chemical Addiction
04.2013 - 07.2016
- Coordinated referrals for addiction services based on individual client needs and preferences
- Worked with 10-15 clients per day
Education
Associate of Arts - Psychology
Dean College
Franklin, MA06.1992
High School Diploma -
Ashland High School
Ashland, MA06.1989
Skills
- Heart saver CPR AED
Certification
Defensive Driver Training
1/05/2023
Supporting a Violence-Free Workplace
1/12/2023
Cultivating a Culture of Belonging
1/11/2023
Columbia Suicide Severity Rating Scale
1/11/2023
Anti-Discrimination for Employees
1/11/2023
Cyber Security Awareness
1/11/2023
Anti-Bully and Anti-Violence for Employees
1/12/2023
HIPAA, Intro to Protecting Healthcare Data
1/12/2023
Sexual Harassment Awareness & Prevention
7/19/2023
Harm Reduction Skill Builder Training
3.5 hours on March 23, 2023
C4 Innovations
Ken Kraybill, MSW
Cultivating a Culture of Belonging
2/16/2024
HIPAA and Confidentiality 42 CFR Training
2/21/2024
Supporting a Violence-Free Workplace
2/21/2024
Alzheimer Dementia Training
2/21/2024
SSVF Fraud, Waste, and Abuse
2/26/2024
Anti-Harassment for Employees
3/19/2024
Cybersecurity: Complete Series
3/20/2024
HIPAA, Intro to Protecting Healthcare Data
3/20/2024
Defensive Driver Training
3/28/2024
Adult CPR/AED & First Aid
Certificate Number 172616781914881
Instructor Darcy Cook #3003557
+1-508-799-2857
Date Issued 22 Aug 2024
Renew By 22 Aug 2026
Card certifies that the individual has completed The National Cognitive and Skills Evaluation in accordance with Pro Trainings Curriculum and the 2015 American Heart Association Guidelines
Workplace Bloodborne Pathogens
Certificate Number 172616773714881
Instructor Darcy Cook #3003557
+1-508-799-2857
Date Issued 22 Aug 2024
Renew By. 22 Aug 2026
Card certifies that the individual has successfully completed the education in OSHA Bloodborne Pathogens Standard 29 CFR 1910.1030
Timeline
Recovery Specialist
Veterans Inc
12.2022 - 09.2024
Recovery Specialist
Recovery Centers Of America
02.2022 - 04.2022
Program Advocate
South Middlesex Opportunity Council
08.2016 - 12.2018
Recovery Specialist
Positive Action Against Chemical Addiction
04.2013 - 07.2016
Associate of Arts - Psychology
Dean College
High School Diploma -
Ashland High School
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