Connie Kerr
Swampscott
Summary
Dynamic professional with a proven track record at AJ Rose Carpets & Flooring, excelling in customer satisfaction and sales revenue growth. Expert in office administration and customer service, adept at managing office supply inventory and building strong customer relationships.
Personable Office Administrator with 8 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Developed strong organizational and multitasking abilities in fast-paced office environment. Skilled in managing schedules, coordinating meetings, and handling communications. Seeking to transition into new field, leveraging transferable skills to contribute effectively in diverse settings.
Overview
15
15
years of professional experience
Work History
Office Administrator
AJ Rose Carpets & Flooring
08.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
Sales Representative
AJ Rose Carpets & Flooring
11.2014 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Lowe's Home Improvement
04.2010 - 11.2014
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new hires on best practices in sales techniques, leading to improved overall team performance.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Greeted customers and provided outstanding customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Stratford High School
Houston, TX05-1980
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- File organization
- Telephone reception
- Document scanning
- File maintenance
- Report preparation
- Inbound phone call handling
- Managing office supply inventory
- Customer service
- Professional and courteous
Timeline
Office Administrator
AJ Rose Carpets & Flooring
08.2016 - Current
Sales Representative
AJ Rose Carpets & Flooring
11.2014 - 07.2016
Sales Associate
Lowe's Home Improvement
04.2010 - 11.2014
High School Diploma -
Stratford High School
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