Connor Hayden
Brighton,MA
Summary
Highly motivated and analytical problem-solver with a proven track record of excelling in fast-paced, high-volume environments. Demonstrates exceptional customer relations aptitude and a talent for building strong relationships. Skilled in making independent decisions and exercising sound judgment to drive company success. Experienced in coordinating multiple tasks simultaneously with meticulous attention to detail and a commitment to delivering high-quality results.
Overview
6
6
years of professional experience
Work History
Beer Hall Manager
Mass. Bay Brewing Company
08.2023 - Current
- Successfully pursued leads, as well as managed bar operations for large-scale events, ensuring seamless execution of service for high-volume crowds.
- Organized and coordinated event logistics including layout, inventory management, and staffing to enhance guest experiences and optimize operational efficiency.
- Fulfilled a leadership role by managing a team of over 30 staff, enhancing operational efficiency and staff productivity through strategic assignment allocation and rigorous performance evaluation.
- Fostered a culture of collaboration and excellence, leading to the development of a cohesive team environment and the delivery of superior customer service.
- Maintained budget management through diligent monitoring of sales performance and labor costs.
- Conducted nightly financial reviews and made adjustments to ensure profitability while maintaining high-quality service.
Long-Term Substitute Teacher
Chapel Hill-Chauncy Hall School
09.2022 - 06.2023
- Developed and implemented instructional programs that significantly improved student engagement and learning outcomes.
- Adapted teaching methodologies to address diverse student needs.
- Provided one-on-one mentorship, supporting the academic and personal development of students.
- Customized educational approaches to enhance student growth and performance.
- Exhibited exceptional versatility in educational program execution through the adaptation of instructional strategies across History and English disciplines.
Lead Bartender
BrewDog Dublin Outpost
10.2021 - 08.2022
- Excelled in customer service as a senior bartender at the world’s most profitable BrewDog location, enhancing guest experience, leading to increased customer satisfaction and driving sales.
- Demonstrated exceptional multitasking abilities by efficiently managing multiple orders during peak hours and optimizing the customer experience.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Student Ambassador
Roger William’s University Office of Admissions
08.2019 - 05.2021
- Assisted in organizing and executing recruitment events, contributing to effective student engagement and program promotion.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Enhanced recruitment efforts through effective storytelling and personal engagement with prospective students and their families.
- Contributed to increased student enrollment and successful outreach initiatives.
- Streamlined administrative processes and provided direct contact for inquiries via phone calls, emails, and chatroom services.
Education
Master’s of Philosophy - Medieval Studies
Trinity College Dublin
Dublin, Ireland08.2022
Bachelor of Arts - History/Creative Writing
Roger Williams University
Bristol, RI05.2021
Skills
- Client relationship management
- Effective team management
- Strategic problem resolution
- Cross-cultural communication
- Administrative support
- Project coordination
- Vendor negotiation
- Event promotion
- Effective scheduling coordination
Timeline
Beer Hall Manager
Mass. Bay Brewing Company
08.2023 - Current
Long-Term Substitute Teacher
Chapel Hill-Chauncy Hall School
09.2022 - 06.2023
Lead Bartender
BrewDog Dublin Outpost
10.2021 - 08.2022
Student Ambassador
Roger William’s University Office of Admissions
08.2019 - 05.2021
Master’s of Philosophy - Medieval Studies
Trinity College Dublin
Bachelor of Arts - History/Creative Writing
Roger Williams University
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