Connor Shamlian
Worcester
Summary
Senior field service engineer with extensive experience in advanced robotic system diagnostics and repairs at Boston Dynamics. Skilled in customer relationship management, enhancing operational reliability and client satisfaction. Proven ability to optimize equipment usage and deliver effective on-site repair and training.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Field Service Engineer
Boston Dynamics
Waltham
09.2023 - Current
- Established custom tools to enhance field service operations and standardize robotic repair protocols.
- Adapted strategies to manage seamless robot functions at events like the Museum of Science and New York Auto Show.
- Developed training criteria for effective internal cross-training and immediate customer instruction.
- Maintained an 80% travel commitment, ensuring a 24-hour response time.
Test/ Field Service Engineer
Adcole Corporation
Marlborough
01.2017 - Current
- Installed and repaired precision measurement systems, enhancing operational reliability for clients.
- Conducted routine maintenance and troubleshooting on complex electronic equipment, ensuring optimal performance and reducing potential failures.
- Inspected equipment and processes to minimize downtime and mitigate failures.
- Collaborated with engineering teams to resolve technical issues efficiently.
- Provided training and support on equipment operation and maintenance to clients.
- Documented service reports and maintained accurate repair records, facilitating effective communication of service history to clients.
- Ensured compliance with safety regulations during field operations.
Aerospace Electrician, Field Service Engineer
Matec Instruments
Northborough
01.2019 - 01.2021
- Proficient in comprehending and interpreting wiring schematics to ensure accurate implementation
- Diagnosed and repaired low-voltage systems, ensuring reliable operation and customer satisfaction
- Executed precision soldering techniques on circuit boards to ensure functionality
- Demonstrated mechanical finesse in constructing machines with precision within micron tolerances
- Experienced in the meticulous calibration of machines using diverse testing protocols
- In-depth programming of parts for customer tooling/equipment
- Conducted on-site repairs and certifications while coordinating international travel logistics for efficient service delivery
- Cultivated positive customer relationships by providing expert technical support and ensuring project alignment with client needs
Education
Bachelor - Electrical Engineering
DeVry University
Chicago, IL12-2026
Associates - Information Technology
DeVry University
Chicago, IL12-2023
Highschool Diploma - Automotive Technology Certificate
Worcester Vocational Tech High.
01-2013
Skills
- Administrative management
- Circuit construction and testing
- Wiring schematics interpretation
- Low-voltage system repair
- Machine calibration protocols
- PCB soldering skills
- Precision mechanical assembly
- Customer tooling programming
- Electrical wiring troubleshooting
- Mechanical assembly troubleshooting
- On-site repair certifications
- International travel management
- Customer relationship cultivation
- Technical troubleshooting skills
- Data analysis proficiency
- Circuit design expertise
- Customer service excellence
- Documentation control processes
- Process optimization strategies
- Software diagnostics capabilities
- On-site training delivery
- Remote support services
- Hardware installation techniques
- Advanced troubleshooting methods
- Network configuration skills
- Field service management expertise
Certification
OSHA-10
Accomplishments
Deans List 2023-Current
Timeline
Senior Field Service Engineer
Boston Dynamics
09.2023 - Current
Aerospace Electrician, Field Service Engineer
Matec Instruments
01.2019 - 01.2021
Test/ Field Service Engineer
Adcole Corporation
01.2017 - Current
Bachelor - Electrical Engineering
DeVry University
Associates - Information Technology
DeVry University
Highschool Diploma - Automotive Technology Certificate
Worcester Vocational Tech High.