CONNOR WONG
Student
Haverhill,MA
Summary
Profile
Fluent in retail sales and management, excellent customer service abilities and 7 years of experience in meat cutting and processing.
Skilled in customer service being well-versed in educating customers to foster quality assurance with a history of performing well under pressure.
Comfortable training employees and handling daily planning for one and others for maximizing business engagement.
Amateur experienced in troubleshooting computer hardware and software issues in home environments. Possesses basic knowledge of: standard operating systems, networking protocols and technical support procedures.
Well versed in computer makeup and physical hardware issues, and proficient in Windows optimization and troubleshooting. 6+ years experience building 10+ personal computers for myself and others.
Overview
6
6
years of professional experience
Work History
Assistant Manager and Meat Cutter
Haverhill Beef Co
Haverhill , MA
2021.06 - 2024.07
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases
- Managed employee tasks and order stock, excels in maximizing efficiency in a team.
- Gained and used customer service experience and fluent public speaking to explain product and choices within the store
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Retail Worker
Haverhill Beef Co
Haverhill , MA
2018.05 - 2021.06
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT 2001.05 -
High School Diploma -
Pentucket Regional Sr High School
West Newbury, MA 2001.05 -
Skills
Product Sales
Customer Service
Multitasking
Computer Hardware
IT Troubleshooting
Timeline
Assistant Manager and Meat Cutter
Haverhill Beef Co
2021.06 - 2024.07
Retail Worker
Haverhill Beef Co
2018.05 - 2021.06
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
2001.05 -
High School Diploma -
Pentucket Regional Sr High School
2001.05 -
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