Conor Byrne
Leominster
Summary
Expert in conflict resolution and relationship building through effective communication. Proven ability to achieve stakeholder success by employing problem-solving skills and creative thinking. Experience in addressing diverse challenges, from customer complaints to public opinion, ensuring positive outcomes for all parties.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DER Specialist
National Grid Usa Service Company
Northboro
02.2024 - Current
- To support MA customers with connected distributed energy resources (DERs), such as solar and battery storage, including but not limited to SMART, Net Metering, and other incentive program participants.
Manage and prioritize a portfolio of connected DER customer requests that need to be processed by our billing support teams in a timely manner. - Provide customer service to connected DER customers, such as large solar farms, and other DER customers sending or receiving incentive program bill credits or incentive payments.
- Manage customer expectations and communications throughout the process of problem resolution.
- Respond to billing questions about MA SMART, net metering, and other incentive programs.
- Process the transfer of ownership, credit allocation, and other paperwork so that billing accounts can receive DER incentives on their utility bills.
- Troubleshoot metering and billing issues with customers who own connected DERs, and act as a liaison between CEI, the Contact Center, and other back-office and field-based functions at National Grid.
- Learn and help document training materials for customers and employees related to key MA DER incentive programs, processes, and policies.
- Assist other Customer Energy Integration (CEI) team members with ad hoc DER data management, process improvement, automation, and IT enhancement projects, as needed.
- Perform annual, recurring reporting tasks, or filings related to various DER incentive programs.
Facility Manager & Program Coordinator
Commonwealth Of Massachusetts-DMF
Newburyport
03.2020 - 02.2024
- Oversee capital expenditure and the completion of infrastructure projects.
- Interpret regulatory language from federal partners, as outlined in the NSSP Model Ordinance.
- Maintained records relating to all aspects of facilities management including financial data.
- Weekly coordination with municipalities, state agencies, and relevant stakeholders.
- Publish weekly operational schedules for the statewide harvest of contaminated shellstock.
- Identify and address points of risk as they pertain to food, process, and personal safety.
- Supervised personnel
- Recruited, trained, managed and evaluated performance of staff members involved in daily operations
- Implemented policies related to health and safety regulations at the workplace premises.
- Assisted in developing emergency response plans for natural disasters or other emergencies.
- Conducted regular safety inspections to ensure compliance with regulations.
- Managed contracts related to building services such as janitorial or security services.
- Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
Department Manager • Paint Manager, and Purchaser
Anchor Hardware
South Yarmouth
04.2018 - 02.2020
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Maintained complete documentation and records of all purchasing activities.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
Produce Manager • Wholesale Produce Manager, Purchaser
Berkley Jensen Wholesale Company
Hyannis
10.2017 - 03.2018
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Planned attractive produce displays, using color and texture to enhance.
Shellfish Farm Manager • Crew boss, and Farm manager
Wash Ashore Oyster Farm
Wellfleet
05.2017 - 09.2017
- Manage 7 productive acres moving 50,000 pieces per week in peak season
- Create daily plans and lead farm activities
Education
Bachelor of Science - Business Management And Aquaculture
Roger Williams University
Bristol, RI05-2017
Skills
- Fiscal Planning
- Outreach
- Project, Stakeholder and Risk Management
- Database Management
- Environmental Policy writing
- Statistical Analysis
- Public Outreach
- Accounting
- Commbuys
Accomplishments
- Public outreach, and training seminars for state and municipal enforcement officers
- Expansion of core competencies and program responsibilities
- Supervision of employees: 4 years
- Introduction of an Inventory Management System
- Coordination with stakeholders and state agencies for Completion of complex projects
Certification
- HAACP Certified
Timeline
DER Specialist
National Grid Usa Service Company
02.2024 - Current
Facility Manager & Program Coordinator
Commonwealth Of Massachusetts-DMF
03.2020 - 02.2024
Department Manager • Paint Manager, and Purchaser
Anchor Hardware
04.2018 - 02.2020
Produce Manager • Wholesale Produce Manager, Purchaser
Berkley Jensen Wholesale Company
10.2017 - 03.2018
Shellfish Farm Manager • Crew boss, and Farm manager
Wash Ashore Oyster Farm
05.2017 - 09.2017
Bachelor of Science - Business Management And Aquaculture
Roger Williams University
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