Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Conor Long

Franklin

Summary

Resourceful Student Account Coordinator with a proven track record in managing student accounts and ensuring compliance. Demonstrated expertise in data analysis, financial reporting, and strategic planning, which have led to impactful account resolution strategies. Significantly improved account reconciliation processes and enhanced client communication protocols in previous roles. Career goals include further leveraging analytical skills to optimize financial operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Student Account Coordinator, Graduate

Babson College
Wellesley
03.2019 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered student and parent questions regarding account discrepancies or problems.
  • Analyzed trends in revenue sources and expenses associated with student accounts.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Collaborated with other campus offices to provide assistance when necessary.
  • Processed refunds due to students within established guidelines.

Bank Teller

Charles River Bank
Medway
10.2016 - 03.2019
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Reconciled cash and checks against computer records at end of shift.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.

Education

MBA -

Babson College
Wellesley, MA
08-2022

Bachelor of Arts - Economics

University of Massachusetts, Amherst
Amherst, MA
05-2016

Skills

  • Analytical and critical thinking
  • Effective interpersonal communication
  • Attention to detail
  • Confidentiality maintenance
  • Workday experience
  • Ability to learn quickly
  • Adaptive team player
  • M365 Copilot

Certification

  • Babson College Foundations of AI

Timeline

Student Account Coordinator, Graduate

Babson College
03.2019 - Current

Bank Teller

Charles River Bank
10.2016 - 03.2019

MBA -

Babson College

Bachelor of Arts - Economics

University of Massachusetts, Amherst

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Conor Long