Contessa Mills
Chestnut Hill
Summary
Proactive with strong critical thinking and collaboration skills. Experienced in managing patient interactions, maintaining records, and facilitating communication between healthcare teams, contributing to streamlined patient care and improved service delivery.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Optum
Wellesley Hills
01.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize patient flow.
- Maintained medical records in compliance with privacy regulations.
- Coordinated communication between patients and healthcare teams to enhance patient experience.
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Maintained electronic health records, ensuring compliance with privacy regulations.
- Relayed patient messages to physicians regarding concerns, condition updates, and refill requests to support timely treatment.
Medical Assistant
Harvard Street Neighborhood Clinic
Dorchester
07.2021 - 01.2024
- Coordinated communication between patients and healthcare teams to enhance patient experience.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed patient messages to physicians regarding concerns, condition updates, or refill requests to support timely treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients in practice management software, ensuring accurate entry of demographic information for streamlined patient care.
Education
Associate of Arts - Human Service Administration
Urban College of Boston
Boston, MA05-2026
Skills
- Time management
- Task prioritization
- Patient care
- Medical records management
- Appointment scheduling
- Critical thinking
- Patient communication
Timeline
Medical Assistant
Optum
01.2024 - Current
Medical Assistant
Harvard Street Neighborhood Clinic
07.2021 - 01.2024
Associate of Arts - Human Service Administration
Urban College of Boston