COREY MURPHY
Mansfield
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at solving problems analytically. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors. Recognizes the importance of understanding customer desires and goes above and beyond to provide personalized solutions, resulting in increased customer loyalty.
Overview
9
9
years of professional experience
Work History
Customer Support & Care Advocate
Inspire Brands
06.2023 - Current
- First line of support for existing and new customers troubleshooting issues and application support.
- Providing expertise internally and externally with customer issues and time sensitive resolution.
- Providing technical support and training to users who are currently part of the Inspire Brands eco-system.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Customer Service Representative
Galeton-Division of DiVal Corp. Workplace Safety
01.2022 - 06.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built diverse and consistent sales portfolio.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
- Contributed to team objectives in fast-paced environment.
Customer Service Support Representative
Monster Government Solutions
01.2018 - 01.2023
- Recommended solutions to complex situations through research and critical thinking and escalated employee to supervisor for enhanced support.
- Supported internal customers questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Contributed ideas and practical solutions to support process improvement efforts.
- Documented customer interactions in computer system and assisted cross-functionally using JIRA & SFDC.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Media Communications Intern
WCVB-TV Channel 5, ABC Affiliate
02.2016 - 10.2018
- Prepared social media posts and videos with eye for viral content strategies.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Helped with photo and video production and performed visual and sound editing tasks.
- Assisted director with planning and completing film shots and B roll footage.
- Assisted with tasks for radio broadcasts, video production and other multimedia projects.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Reviewed news stories and edited down to fit into specific time slots.
Marketing & Promotional Assistant
Old Town Road Productions
01.2016 - 05.2017
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Maintained knowledge of current promotions and product features.
- Increased sales by effectively communicating product benefits.
- Worked with team to achieve sales goals for products.
Education
Bachelor of Arts - Communications & Business Management
Curry College
Milton, MA05-2017
Skills
Fluent in Microsoft products
SFDC
Jira
Okta security
Slack
Timeline
Customer Support & Care Advocate
Inspire Brands
06.2023 - Current
Customer Service Representative
Galeton-Division of DiVal Corp. Workplace Safety
01.2022 - 06.2023
Customer Service Support Representative
Monster Government Solutions
01.2018 - 01.2023
Media Communications Intern
WCVB-TV Channel 5, ABC Affiliate
02.2016 - 10.2018
Marketing & Promotional Assistant
Old Town Road Productions
01.2016 - 05.2017
Bachelor of Arts - Communications & Business Management
Curry College
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