Corinne Power
Millis
Summary
Account Manager and Customer Success professional with experience building strong client relationships, managing multi-state territories, and helping organizations achieve their goals through strategic partnership and support. I enjoy working closely with customers to solve challenges, deliver value, and build lasting relationships.
Overview
6
6
years of professional experience
Work History
Territory Account Manager
QBS, Safety-Care
Boston, MA
06.2023 - 11.2025
- Reached 124% revenue in 2024 by the end of Quarter 3. (1.3mil ARR).
- Promoted from Recertification Specialist to Territory Account Manager within six months.
- Manage over 500 accounts across seven territories, overseeing 60+ training programs per quarter.
- Sell behavioral health management programs to schools and mental health facilities across the United States.
- Support new organization onboarding and participated in the facilitation of live webinar sessions.
- Negotiate hotel and meeting-space contracts, coordinate logistics, and handle registration for large-scale client trainings.
- Assist with the creation and updating of training modules and program webinars
- Serve as the primary liaison for clients, including school systems, healthcare facilities, and professional organizations.
- Ensure accuracy of online registration data and communication records.
- Collaborate with sales and operations teams to resolve issues, maintain retention, and drive recurring revenue.
- Build and maintain relationships with senior-level decision makers.
- Deliver quarterly status updates and revenue analyses to regional leadership.
- Negotiate contracts with high-level executives.
Behavior Therapist
Marathon Elementary School
Hopkinton, MA
08.2021 - 06.2023
- Observed and recorded academic, behavioral, and social data to measure progress (using Catalyst.)
- Provided support to the students and classroom teacher based on the needs of the classroom and the students’ Individual Education Program (IEP) and 504 Plans.
- Worked collaboratively with other specialists such as SLP's, OT's, and Special Education Teachers to promote skill development and behavioral growth.
- Modeled patience, empathy, and professionalism in challenging classroom environments.
- Incorporated knowledge of student learning styles, child development, skills/knowledge acquisition rates to assist student learning.
Mental Health Counselor
Walden Mental Health
Dedham, MA
10.2019 - 07.2021
- Utilized Electronic Health Record systems such as Epic and Catalyst to document patient medical history.
- Provided a safe and therapeutic environment by monitoring residents and managing behaviors.
- Assisted residents through onboarding and the admission process, including conducting bag searches, completing required paperwork, and orienting new patients to the unit.
- Established therapeutic relationships and delivered resident care consistent with organizational policies.
- Supervised patient meals and snacks, providing redirection as needed.
- Participated in community meetings, group therapies, and educational/social activities.
- Co-facilitated group therapy sessions, including those based on DBT, CBT, and Body Image modalities.
- Communicated effectively with residents' treatment teams, families, and other care levels to ensure high-quality, coordinated care.
- Conducted daily resident weigh-ins and vital sign checks.
- Reported and analyzed patient data and updates to care team.
Education
Bachelor of Arts - Psychology
Framingham State University
Framingham, MASkills
- Customer Success & Retention
- Territory & Account Management
- Contract Negotiation
- CRM (Salesforce, CVENT, HubSpot)
- Catalyst (EHR)
- Epic (EMR)
- Project & Event Coordination
- Cross-Functional Collaboration
- Process Improvement
- Client Communication
Timeline
Territory Account Manager
QBS, Safety-Care
06.2023 - 11.2025
Behavior Therapist
Marathon Elementary School
08.2021 - 06.2023
Mental Health Counselor
Walden Mental Health
10.2019 - 07.2021
Bachelor of Arts - Psychology
Framingham State University
Awards & Recognition
- Rapid Promotion, QBS Safety-Care — advanced to Territory Account Manager within 6 months
- Tau Sigma Honor Society — Framingham State University, Dean’s and President’s List
- Raised $11,000 for Autism Speaks and ran on their charity team for the 2023 Chicago Marathon