Courtney Horan

• Managing my own book of small social service accounts as well as my own book of renewals
• Thoroughly examine insurance applications of small social service risks, gathering information about the business, its operations, and its history to underwrite and assess risk.
• Ensure compliance with relevant insurance regulations and company policies.
• Keep accurate records of all underwriting activities and decisions.
• Interact with insurance agents and clients to address questions, provide information, and resolve issues.
• Process Cancellations and High-Level Changes
• Issue Policies, binders and endorsements.
• Run replacement cost estimators, risk meter reports and pulling MVRS for our insureds.

• Responsible for logging in, quoting, binding and processing new and renewal business over $500K - $1Mil in premium

• Research and respond to broker correspondences, calls, billing inquires and requests for loss runs

• Issue binders, certificates of insurance, auto id cards and quote proposals

• Process policies, endorsements and auto error reports (state specific)

• Update and ensure our system for accuracy, request boiler surveys and calculate replacement cost estimates

• Set up renewals and new business for Underwriter review and rating

• Assist Underwriters, Supervisors and other departments with fluctuating work-loads

• Train new Underwriter Assistants

• Identify and bring forward and changes for inclusion in the Assistant Underwriting manual

• Sort and distribute daily correspondence

• Assist with special assignments that may be required by the Underwriting Department

• Integration of Microsoft Word, Outlook and Excel during daily workload

• Creating legal notices

• Updating the DMV system with auto changes to ensure no lapse in coverage

• Completing end of year composite auto audits

• Putting together and organizing account audits upon request

• Processing endorsements in the rating system

• Build Accurate Policies.

• Process Cancellations and High-Level Changes.

• Demonstrate Knowledge of specific rates, experience using Silver Plume, and applying where applicable.

• Responsible for logging in, quoting, and processing new and renewal business.

• Research and respond to broker correspondence, calls, billing inquires and requests for loss runs.

• Issue binders, certificates of insurance, auto ID cards and quote proposals.

• Process policies, endorsements and auto error reports (state specific).

• Set-up renewals for underwriter review and rating.

• Responsible for rating renewal and new business which includes looking up Specific Rates and property, liability and auto territories in Silver Plume

• Make rating changes within a timely manner

• Rating endorsements which include typing them up and issuing transactions, and updating the system with changes. Ensuring NY auto endorsements are issued within 7 days of receipt

• Converting and booking policies

• Building policies

• Processing cancellations and high level changes

• Prioritizing my work load

• Assist other regions with their fluctuating work load

• Monitored safety and welfare of people supported and took corrective actions or notified supervisor of concerns.
• Enhanced client engagement by incorporating individualized activities and goal-oriented tasks in daily routines.
• Conducted assessments to identify individual strengths, weaknesses, interests, and areas of potential growth for each client.
• Coordinated transportation schedules with external agencies to ensure punctual arrival/departure times for all participating individuals.• Assisting individuals with developmental disabilities to perform everyday living skills.

• Training individuals to become independent.

• Administering medication.

• Assisting the individuals in becoming involved with the community.

• Teaching basic academic skills.

• Promoting inclusion while safeguarding health and welfare.

• Do all assigned work from the administrator: Filing, daily paperwork, and computer work that require the internet, Microsoft and Excel, phone calls, making appointments.

• Faxing.

• Assisting and answering families’ questions about our services we provide.

• Carrying along my administrator’s orders.

• Directing the other staff of their duties.

• Answering phones and answering inquires.

• Assisting Residents with their needs: Bathing, walking, eating, and getting dressed.

• Housekeeping: Cleaning, mopping, dusting and disinfecting.

• Preparing and giving out residents medications.

• Ensure safety of the residents at all times.

• Scheduled activities.

• File medication.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Stocked shelves

• Assist the waiters and waitresses.

• Clean up the tables and floors.

• Help the customers with whatever assistance they need.

• Sweep, dust and wrap silverware.

• Run the register.

• Clean, vacuum and dust.

• Provide friendly and helpful customer service.

• Stock shelves.

• Put together displays.

• Inventory.

• Close and open up the store.