Courtney Jewell

I improved package handling efficiency by implementing effective sorting and organizing techniques. I assembled, sealed, and loaded packages onto the correct trucks. Additionally, I used hand-held scanners and physical logs to accurately track item movements. I removed jams and unblocked the conveyor system to maintain a smooth flow of goods. During peak seasons, I exceeded performance expectations by managing high volumes of shipments without compromising quality or timeliness. I also collaborated with fellow package handlers to ensure prompt and accurate delivery of orders.

Tracked substitutions and informed customers of any changes. Analyzed customer behavior data to create personalized recommendations, which led to more effective upselling and cross-selling opportunities. Maintained high satisfaction ratings by completing orders promptly and selecting quality items for customers. Placed completed orders in labeled storage that was appropriate for temperature, pending customer pickup. Reviewed customer orders carefully to locate desired items and checked the app regularly for any updates. Memorized store layouts and planograms to fulfill orders using the shortest and most efficient route. Consistently met deadlines and achieved quality goals for accuracy and timeliness.

I investigated internal thefts, identified culprits, and recovered stolen assets. I regularly checked security equipment to ensure it was functional and reduced downtime. Through audits, I addressed discrepancies to cut inventory shrinkage. I maintained records of investigations, incidents, and training related to asset protection. I managed security equipment like CCTV cameras and alarm systems and enforced strict access control for a safe shopping environment. I also wrote reports on theft and burglary incidents and monitored surveillance cameras for suspicious behavior, collaborating with law enforcement to resolve cases.

I have two years of experience as a supervisor, during which I trained new team members by providing them with information on company procedures and safety requirements. I promoted a positive work environment by fostering teamwork, encouraging open communication, and implementing employee recognition initiatives. As a role model for the team, I consistently demonstrated a commitment to excellence, professionalism, and adherence to company values. I coached team members on the techniques necessary to complete their job tasks and effectively managed escalated customer issues, ensuring swift resolutions and maintaining positive relationships with clients. I monitored team metrics to identify opportunities for improvement and implemented targeted coaching plans. Additionally, I led weekly team meetings to discuss performance goals, share best practices, and encourage open communication among team members. Overall, I supervised large teams, providing guidance, support, and direction to ensure high-quality customer care.