Courtney Silva
Somerset
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Education Coordinator
Triumph Inc
03.2022 - Current
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Supported staff recruitment initiatives for high-quality program delivery.
- Collated feedback and performance data to create insightful program reports.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Tracked educational program progress to identify strengths and opportunities.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Administrative Assistant
Triumph Head Start
03.2022 - Current
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Developed strategies to streamline and improve office procedures.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Lead Infant/Toddler Teacher-Assistant Director
Little Discoveries
02.2018 - 03.2022
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Senior Sandwich Artist
Subway
06.2013 - 02.2022
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
Education
Bachelor of Arts - Early Childhood Education
Fisher College
Boston, MA08.2024
Associate of Science - Early Childhood Education
Bristol Community College
Fall River, MA08.2020
Skills
- Spreadsheet Management
- Presentation Design
- Calendar Management
- Employee timesheet processing
- Microsoft Office Suite
- Deadline-oriented
Certification
CPR/First-Aid
DII Certified
References
References available upon request.
Timeline
Education Coordinator
Triumph Inc
03.2022 - Current
Administrative Assistant
Triumph Head Start
03.2022 - Current
Lead Infant/Toddler Teacher-Assistant Director
Little Discoveries
02.2018 - 03.2022
Senior Sandwich Artist
Subway
06.2013 - 02.2022
Bachelor of Arts - Early Childhood Education
Fisher College
Associate of Science - Early Childhood Education
Bristol Community College
CPR/First-Aid
DII Certified
Similar Profiles
Omar TorresOmar Torres
Harvest Superintendent B 2nd Shift at Seaboard Triumph Foods, LLCHarvest Superintendent B 2nd Shift at Seaboard Triumph Foods, LLC
Melissa CasillasMelissa Casillas
Inclusion Assistant at Puc Triumph Charter HighschoolInclusion Assistant at Puc Triumph Charter Highschool
Alexis RedmondAlexis Redmond
Volunteer at Hope the Mission and Triumph FoundationVolunteer at Hope the Mission and Triumph Foundation