Courtney Walker
Methuen
Summary
Skilled Scheduling and Registration Coordinator with expertise in optimizing processes and enhancing operational efficiency at Lahey Lexington Outpatient Center with exceptional organizational skills and a proven ability to enhance patient experiences. Adept at managing complex schedules and resolving conflicts, while maintaining a strong focus on customer service and HIPAA compliance. Proficient in Microsoft Office, ensuring efficient office operations.
Overview
18
18
years of professional experience
Work History
Scheduling and Registration Coordinator
Lahey Lexington Outpatient Center
Lexington
12.2020 - Current
- Company Overview: Rehab Services/Physical Therapy & Occupational Therapy
- Coordinate schedules and appointments between Physical Therapists and patients
- Schedule appointments for patients
- Manage cancelations, including therapist who may need to reschedule a full day
- Checking patients in/out for their appointments
- Verify insurance and register new patients
- Manage and answer phones and liaise and coordinate schedules for patients and any changes, resolving scheduling conflicts as they occur
- Maintaining office supply stock
- Clerical tasks including faxing and copying.
- Building rapport with patients
- Follows all HIPAA standards and procedures
- Rehab Services/Physical Therapy & Occupational Therapy
Service Representative
Verizon
Lowell
01.2007 - 12.2020
- Answering customer calls in a very busy call center
- Troubleshooting problems and resolving a range of customer issues from device, to billing to service concerns
- Building customer relationships
- Providing customers information about products and services and recommending what is best for them
- Maintaining a positive empathetic and professional attitude toward customers
- Acknowledging and resolving customer complaints
Education
High School diploma -
Framingham High School
Framingham, MA06-2006
Some College (No Degree) - Healthcare Administration
Southern New Hampshire University
Manchester, NHSkills
- Customer service
- Communication skills
- Organizational skills
- Attention to detail
- Multi-tasking
- Composure
- Computer proficiency
- Microsoft Office expertise
Accomplishments
- Rehab Colleague of the Year - 2024 (Nominated by my peers)
Timeline
Scheduling and Registration Coordinator
Lahey Lexington Outpatient Center
12.2020 - Current
Service Representative
Verizon
01.2007 - 12.2020
High School diploma -
Framingham High School
Some College (No Degree) - Healthcare Administration
Southern New Hampshire University
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