Courtney Wilder
Clinton
Summary
Dynamic professional with extensive experience in customer service and team leadership at Nothing Bundt Cakes. Proven ability to enhance customer satisfaction through effective communication and decision-making. Skilled in money handling and time management, consistently achieving operational goals while fostering a positive work environment. Committed to delivering exceptional service and motivating teams.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Nothing Bundt Cakes
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
GSR
Nothing Bundt Cakes
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Bartender
Buffalo Wild Wings
02.2023 - 06.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Hostess
99 Restaurants
04.2014 - 01.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Concept Trainer
99 Restaurants
04.2014 - 01.2023
- Oversaw the planning and execution of interdisciplinary projects that encouraged collaboration between subject areas for a more holistic educational experience.
- Mentored students through individualized coaching sessions, fostering personal growth and increased subject comprehension.
- Supported struggling learners by providing targeted interventions and additional resources tailored to their unique needs.
- Utilized various instructional approaches to accommodate diverse learning styles, ensuring all students had the opportunity to succeed academically.
Bartender
99 Restaurants
04.2014 - 01.2023
- HudsonServed high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
Server
99 Restaurants
04.2014 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Service Desk
Park N Shop
06.2012 - 04.2014
- Maintained comprehensive documentation of service desk requests, assisting in future troubleshooting and training efforts.
- Performed special service desk operations.
- Streamlined service desk processes for quicker issue resolution and increased client satisfaction.
- Established effective communication channels between the service desk team and other departments, fostering collaboration and information sharing.
Front End Manager
Park N Shop
06.2012 - 04.2014
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Cashier
Park N Shop
06.2012 - 04.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Auburn High School
Auburn, MABay Path RVTHS
Charlton, MASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Goal setting
Timeline
Assistant Manager
Nothing Bundt Cakes
06.2023 - Current
GSR
Nothing Bundt Cakes
06.2023 - Current
Bartender
Buffalo Wild Wings
02.2023 - 06.2023
Hostess
99 Restaurants
04.2014 - 01.2023
Concept Trainer
99 Restaurants
04.2014 - 01.2023
Bartender
99 Restaurants
04.2014 - 01.2023
Server
99 Restaurants
04.2014 - 01.2023
Service Desk
Park N Shop
06.2012 - 04.2014
Front End Manager
Park N Shop
06.2012 - 04.2014
Cashier
Park N Shop
06.2012 - 04.2014
Auburn High School
Bay Path RVTHS
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