Craig Boisclair
Attleboro,MA
Summary
Accomplished PACS/IT professional with over 25 years of experience in the industry, including 20 years specifically in healthcare IT. Known for management leadership, hands-on technical proficiency, and exceptional customer support skills. Built a reputation for consistently delivering technology solutions that surpass company goals and expectations. Proven track record of successfully leading technical infrastructure projects. Possess superior organization and time management abilities. Expertise in project management, writing, and interpersonal and organizational communication. Able to effectively collaborate with and support stakeholders both within and outside the realm of IT. Highly motivated with an excellent work ethic. Thrive in dynamic environments that require adaptability to emerging technologies. PACS professional prepared to leverage expertise in medical imaging technology and systems management. Proven track record of optimizing PACS performance and troubleshooting complex issues. Known for effective team collaboration and adaptability to evolving healthcare needs. Skilled in system configuration, user training, and data management.
Overview
29
29
years of professional experience
Work History
PACS Administrator
Sturdy Memorial Hospital
10.2004 - Current
- Manages strategic, multi-departmental, multi-specialty operational aspects of the Fuji Synapse (4 and 5) and Philips Cardiology PACS (ISCV), Nuance Powerscribe voice dictation, Bridgehead data archiving and backup system, and Hologic women's health system utilized by the hospital as well as remote urgent care centers and remote reading locations
- Provide day-to-day support including monitoring the PACS system’s interfaces, hardware and software and proactively addressing any issues, verifying that appropriate processes have occurred (scheduled operations, backups, archives, etc.); Monitor the systems’ interfaces to ensure they are functioning; Perform RIS validation and exceptions; Monitor the systems’ server hardware, software, and network performance and proactively address all issues that occur regarding storage space, system performance, archive, and backups
- Design, implement and develop or enhance data and workflow solutions to ensure that PACS operations align with both clinical and business needs
- In-depth application functionality and configuration, user management, data correction, application upgrades, complex troubleshooting and problem solving, inter-application dependencies (PACS interfacing to Cerner EHR, Nuance Powerscribe dictation), network connectivity, Health Level 7 (HL7) and DICOM communication.
- Responsible for the integration of imaging, workflows, data streams from disparate service lines (Cardiology, Vascular, Radiology and other users of imaging services)
- Coordinated with cross-functional teams during facility expansions or renovations to ensure minimal disruption to PACS services during construction phases.
- Radiology point person for successful hospital HIS\RIS conversion from Meditech to Cerner
- Manage projects for multiple PACS hardware and software upgrades including project planning, scheduling, reporting, budgeting, tracking, issue management, and delivery of assigned projects in coordination with vendors, hospital management, and clinicians
- Serves as liaison between user, clinical and technical vendors, and IT, providing client-based consultative resources to departments and off site facilities
- Successfully assimilated an outside Radiologist group including system interfacing, workflow, billing, and Powerscribe templating
- Supports both IT and clinical business operations with budget modeling and planning, negotiating comprehensive capital expenditures
- Work in partnership with the director of radiology, CIO and IT infrastructure manager to review and submit yearly capital and operating budget items
- Creation of policies and procedures regarding systems implementation and usage
- Plan, negotiate, coordinate and manages system implementations, upgrades and changes, for all imaging services
- Perform server systems maintenance, Windows OS updates and fixes, system administration of Dell VxRail servers and storage, Oracle ZFS Sans and tape libraries, and provide ongoing application functionality instruction to end-users as necessary
- Consult with hospital management on imaging system capabilities to help align technology with organizational strategic vision as a member of the Sturdy Hospital IT Governance Committee
- Collaborated with IT teams to implement necessary security measures, safeguarding sensitive patient information from unauthorized access.
Manager of Technical Support
Fallon Clinic
03.2002 - 10.2004
- Managed a team of nine help desk and desktop support professionals who responded to client issues across 26 remote sites
- Reorganized staff in order to align department with business functions, improving staff efficiencies, and effectiveness
- Planned, designed and managed implementation of instillation of 1800 new Dell desktops across 26 locations
- Developed an automated and systematic method of rolling out new desktops utilizing Ghost software
- Provided 3rd level support on desktop, servers and remote access issues
- Researched and implemented new technology tools, including new help desk support software, remote control software, and push technology
- Expert analysis and careful planning ensured the company received top-quality equipment for hardware and software improvements and upgrades while remaining within budget
- Planned and oversaw schedules, resources, and deliverables between IT departments and internal customers
- Project Manager for a number of clinic wide software installs and upgrades; Microsoft Outlook, IDX, Mcafee antivirus software
- Monitored project progress and distributed reports to management and customers
- Developed project plans, test plans, and implementation plans, which allowed business hardware and software into the production environment
- Designed and built the internal IT web page in order to provide customers with a greater level of support
- Researched, evaluated, and recommended new technology to ensure appropriate fit within the business and strategies of the company
- Managed IT budgets for two departments
Technical Services Manager/Systems Administrator/Desktop Support
3Com Corporation
06.1996 - 12.2001
- Built a server operations team responsible for the east coast server infrastructure along with implementing new technologies within the organization
- This infrastructure included Netware 4.x, 5.x, Windows 4.X, 2000, Lotus Notes, and Unix
- Analyzed and evaluated hardware and server problems associated with NetWare 4.X, 5.X, Windows NT4, Windows 2000 running both TCP/IP and IPX/SPX protocols
- Built and configured NT4, 2000 and NetWare servers for enterprise wide deployment
- Implemented asset management program for inventorying existing computer equipment, which enabled the company to better account for, and remove obsolete equipment
- Project manager for east coast software installs and upgrades
- Developed a cross-training program which allowed IT to lower costs by reducing the number of on-call personnel from three to one
- Played a primary role in the design and build-out of a 2500 sq ft data center
- Gained hands on experience with hubs, switches, and routers
Education
AS - Electronics Engineering
New England Institute of Technology
Warwick, RISkills
- PACS Operation
- DICOM Protocol Proficiency
- Healthcare IT Management
- Medical Imaging Expertise
- EMR Software Proficiency
- Radiological Imaging Proficiency
- Clinical Informatics Knowledge
- Project Coordination
- Technology Infrastructure Management
- Windows Server Operations
- HL7 Data Exchange Skills
- RIS
- Client Relationship Development
- Cloud Storage Optimization
- Cardiology Expertise
- PACS management
- System troubleshooting
- Workflow optimization
Timeline
PACS Administrator
Sturdy Memorial Hospital
10.2004 - Current
Manager of Technical Support
Fallon Clinic
03.2002 - 10.2004
Technical Services Manager/Systems Administrator/Desktop Support
3Com Corporation
06.1996 - 12.2001
AS - Electronics Engineering
New England Institute of Technology
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