Craig McCoy
Buzzards Bay
Summary
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
23
23
years of professional experience
Work History
Store Manager
Oak grove package store
East Wareham
03.1997 - 08.2020
- Identified opportunities for cost savings through waste reduction initiatives.
- Updated and maintained store signage and displays.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Performed regular price checks to ensure competitive pricing.
- Planned special promotions or discounts based on market trends.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored inventory levels and placed orders to restock shelves.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Developed strategies to maximize sales and profitability.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented campaigns and promotions to help with developing goods and services.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
Some College (No Degree) - Criminal Justice
Cape Cod Community College
West Barnstable, MA05-1984
Skills
- Inventory management
- Financial analysis
- Visual merchandising
- Customer service
- Employee training
- Sales strategy
- Promotional planning
- Scheduling
- Staff supervision
- Conflict resolution
- Market analysis
- Workforce optimization
- Operational efficiency
- Inventory forecasting
- Leadership development
- Opening and closing procedures
- Vendor management
- Maximizing profitability
Massachusetts corrections officer
Worked as a correction officer from the year 1984 or 1988
Timeline
Store Manager
Oak grove package store
03.1997 - 08.2020
Some College (No Degree) - Criminal Justice
Cape Cod Community College