Microsoft Word
Craig Penno
Ames
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 3 years of experience. Highly effective and comfortable working with people at all levels in organization.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
16
16
years of professional experience
Work History
General Partner
Mill 77 Brewing
02.2021 - Current
- Demonstrated leadership skills in managing projects from concept to completion.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
Revenue Officer
Internal Revenue Service, IRS
06.2009 - 02.2021
- Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Furnished taxpayer assistance and information to general public.
- Collected delinquent federal taxes and secured all delinquent returns.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Recommended financial solutions in relation to tax implications.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Education
Bachelor of Science - Journalism
Boston University
Boston, MA05-2000
Skills
- Social media control
- Employee development
- Marketing tactics
- Human resource management
- Verbal and written communication
- Client service
- Negotiation
- Relationship building
Websites
Software
Microsoft Excel
Timeline
General Partner
Mill 77 Brewing
02.2021 - Current
Revenue Officer
Internal Revenue Service, IRS
06.2009 - 02.2021
Bachelor of Science - Journalism
Boston University
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