Craig Smith
Cambridge
Summary
Dynamic and empathetic professional with experience enhancing client well-being and fostering independence through effective communication and problem-solving. Excelled in team collaboration and crisis intervention, demonstrating a strong work ethic and a positive attitude. Developed strong collaboration and communication skills in community-focused environment, looking to transition into new field. Demonstrates adaptability and commitment to supporting team objectives. Prepared to leverage these skills to contribute effectively in new professional setting.
Overview
11
11
years of professional experience
Work History
Volunteer
Independent Film Festival of Boston
04.2023 - 05.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Retail Worker
Target
08.2018 - 10.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Community Support Worker
The Francis Foundation
06.2015 - 07.2018
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Developed personalized care plans, addressing each client's unique needs and goals for improved quality of life.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff.
Janitorial Assistant
From Dust Til' Dawn
06.2012 - 11.2014
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Managed time efficiently while adhering to a strict schedule of daily, weekly, and monthly cleaning tasks to keep facilities looking their best at all times.
Education
No Degree - Dental Lab Technology
Middlesex Community College
Lowell, MA06-2026
Skills
- Team collaboration
- Problem-solving
- Treatment planning
- First aid and CPR
- Strong work ethic
- Positive attitude
Timeline
Volunteer
Independent Film Festival of Boston
04.2023 - 05.2023
Retail Worker
Target
08.2018 - 10.2018
Community Support Worker
The Francis Foundation
06.2015 - 07.2018
Janitorial Assistant
From Dust Til' Dawn
06.2012 - 11.2014
No Degree - Dental Lab Technology
Middlesex Community College
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