Cristina Rusin
Woburn
Summary
With a proven track record at TD Bank, I excel in team leadership and customer service, enhancing client loyalty and operational efficiency. My expertise in staff training and problem-solving has significantly improved team performance and customer satisfaction, showcasing my ability to meet and exceed employer expectations.
Overview
9
9
years of professional experience
Work History
Assistant Manager
TD Bank
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Branch Operations Manager
Santander Bank Us
12.2021 - 04.2022
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
Retail Banker
Santander Bank Us
11.2020 - 12.2021
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
Barista Shift Supervisor
Espresso Love
09.2019 - 08.2020
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Shift Manager
Our Market
10.2017 - 08.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Teller
Martha’s Vineyard Bank
12.2018 - 09.2019
Server
Slice of Life
07.2016 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Store Manager
The Black Dog Outlet
06.2016 - 11.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Unfinished - Foreign Languages And Literatures
University of Bucharest
Bucuresti RoSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Conflict resolution
- Retail operations
- Employee scheduling
- Recruiting and interviewing
Accomplishments
I have been recognized MVP for my team several quarters in a row . In addition to this , I volunteered to provide banking expertise to a group of Haitian refugees who had just arrived in the US.
Languages
Spanish
Full Professional
Romanian
Native or Bilingual
Portuguese
Professional Working
English
Full Professional
Timeline
Assistant Manager
TD Bank
04.2022 - Current
Branch Operations Manager
Santander Bank Us
12.2021 - 04.2022
Retail Banker
Santander Bank Us
11.2020 - 12.2021
Barista Shift Supervisor
Espresso Love
09.2019 - 08.2020
Teller
Martha’s Vineyard Bank
12.2018 - 09.2019
Shift Manager
Our Market
10.2017 - 08.2020
Server
Slice of Life
07.2016 - 11.2018
Assistant Store Manager
The Black Dog Outlet
06.2016 - 11.2018
Unfinished - Foreign Languages And Literatures
University of Bucharest
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