Cristy Lorena López Marmol
Malden
Summary
Dynamic server and bartender with a strong work ethic and exceptional customer service skills honed at Winners Bar And Grill. Proven ability to enhance guest experiences through personalized service and effective multitasking in high-volume settings. Expertise in cash handling and suggestive selling, consistently achieving high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Winners Bar And Grill
03.2022 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Cosmetology
Bioestetica
Medellín, Colombia06.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Professional Working
Timeline
Server/Bartender
Winners Bar And Grill
03.2022 - 11.2024
Cosmetology
Bioestetica
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