Cruz Jean-Baptiste
Boston
Summary
Detail-oriented IT professional with an Associate’s degree in Information Technology as well as CompTIA A+ and Network+ certifications. Experienced in troubleshooting hardware and software issues, supporting end users, and maintaining system and network performance. Strong background in customer service and team leadership, with a proven ability to communicate technical solutions clearly. Seeking a help desk role to deliver reliable technical support and grow within the IT industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Guardian Capital
Wakefield, MA
06.2025 - Current
- Responded promptly to incidents, providing detailed reports for review.
- Maintained accurate logs of daily activities, incidents, and personnel interactions.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Sous Chef
Earls Kitchen & Bar
Somerville, MA
11.2019 - Current
- Management and training of new personnel, scheduling staff work hours, and invoicing products.
- Control inventory by monitoring inventory levels and liaising with suppliers, ensuring availability of stock.
- Prepare ingredients for scheduled or improvised events.
- Coordinated events by establishing financial budget and utilizing Microsoft Office Suite, promoting brand image and exceeding client expectations by 50%.
Education
Associates - Information Technology
Bunker Hill Community College
Charlestown, MA05.2025
Skills
- Customer service
- Ticket management
- Active directory
- Hardware repair
- ServiceNow
- Microsoft 365
Certification
- Comptia A+ Certification- Boston, MA
- Network + Certification-Boston, MA
Timeline
Security Officer
Guardian Capital
06.2025 - Current
Sous Chef
Earls Kitchen & Bar
11.2019 - Current
Associates - Information Technology
Bunker Hill Community College