Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Berthiaume

Rutland

Summary

Proficient Store Manager dedicated to hiring top-notch associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Strategic leader and analytical problem solver with proven team building and management success. High-performing and familiar with managing a range of personalities to effectively build consensus and achieve operational targets. Experienced with stand alone stores as well as mall environments. Able to revitalize operations and adapt to changing market conditions. Ambitious and dedicated, I genuinely love making a difference in the retail world, for the brand, the customer and my team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Clinique Consultant & Ambassador

Ulta Salon And Cosmetics
06.2023 - Current
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Managed client relationships through regular check-ins and updates on personalized and new products.
  • Mentored junior consultants, fostering professional growth and building strong team dynamics.
  • Established trusted partnerships with key industry influencers, expanding the company''s network of resources and contacts.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Provided one on one personalized guest experiences for each client.
  • Controlled and maintained my brands inventory.

Store Manager

CGT INC
12.2021 - 05.2022
  • Trained and mentored associates to teach daily tasks and procedures
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
  • Managed inventory tracking and physical inventory counts to minimize loss
  • Monitored employee performance and identified performance gaps for corrective action
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
  • Updated and maintained store signage and displays
  • Established store tactics and strategies to achieve operational performance and sales goals
  • Strengthened work flow productivity by hiring, managing and developing top talent
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals
  • Reported on buying trends, customer needs and profits.

Store Manager

Tilly's
02.2020 - 10.2021
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
  • Strengthened work flow productivity and established store tactics/strategies by hiring, managing and developing top talent to achieve operational performance and sales goals
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
  • Oversaw storewide merchandising benchmarks while maintaining company marketing standards to maintain operational excellence
  • Completed thorough opening, closing and shift change functions as well as balanced sales, reconciled all transactions to maintain operational standards each day
  • Trained and mentored associates to teach daily tasks and procedures while monitoring employee performance and identifying performance gaps for corrective action
  • Worked closely with the Regional Manager, District Manager, as well as other District Managers and fellow Store Mangers to formulate and build the brand.

Store Manager

Gymboree
08.2017 - 04.2019
  • Directed and supervised engaged in sales, inventory-taking and reconciling cash receipts
  • Managed teams of 12+ as well assisted in the management of other locations
  • Completed weekly schedules according to payroll policies
  • Recruited, trained and developed staff in multiple locations, including onboarding new members of management
  • Maintained daily record keeping of of all transactions, inventory, customer database and operational communications
  • Performed assigned projects and completed tasks/checklists in an efficient and timely manner
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Enhanced customer satisfaction and store operations through relationship building, enhanced customer service and daily problem-solving
  • Assisted in the operations, inventory and bankruptcy closing procedures in multiple locations during both of Gymborees Chapter 11 filings.

Store Manager

Wet Seal
10.2015 - 02.2017
  • Worked closely with the District Manager to formulate and build the brand while contributing merchandising ideas at team/district/regional meetings
  • Trained and mentored managers as well as associates to teach daily tasks and operational procedures
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Monitored employee performance and identified performance gaps for improvement plans
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
  • Designed and implemented customer satisfaction metrics
  • Analyzed marketing information and identified operational issues and implemented appropriate process of improvements into strategic planning
  • Oversaw storewide merchandising benchmarks to maintain operational excellence
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
  • Reviewed customer feedback to make operational improvements and promote satisfaction
  • Assisted in the closing of stores and re-homing of active employees during the companies Chapter 11 process
  • Completed a series of training sessions to advance from Assistant Store Manager to the Store Manager role.

Asset Protection Coordinator

WalMart
11.2013 - 09.2015
  • Enhanced security measures by implementing asset protection strategies and policies.
  • Reduced losses due to theft by conducting thorough investigations and reporting incidents promptly.
  • Improved store safety by ensuring proper maintenance and timely repairs of security equipment.
  • Collaborated with management to develop comprehensive loss prevention programs for company assets.
  • Conducted regular audits to identify potential risks and vulnerabilities in the asset protection system.
  • Trained employees on asset protection procedures
  • Trained district asset protection associates on their stores camera functions and areas of opportunities.
  • Monitored inventory levels closely, identifying discrepancies and addressing them effectively.
  • Strengthened relationships with local and state law enforcement agencies facilitating smooth communication during investigations.
  • Was the stores court liaison ensuring each case was handled according to its specifics resulting in increase of lost revenue
  • Developed action plans for handling emergency situations, improving overall preparedness for unforeseen events.

Education

Associate of Science in Criminal Justice -

Quinsigamond Community College
Worcester, MA

Skills

  • Shift Scheduling
  • Store Merchandising
  • Customer Service/relations
  • Team leadership and buildup
  • Relationship building and management
  • Training and development of teams as well as self
  • Goal and detail oriented
  • Financial and database operations management
  • Sales expertise and tracking
  • Product and service Knowledge
  • Maximizing profitability
  • Multitasking and Organization
  • Store Operations Oversight
  • Payroll Management
  • Management Team Building
  • Policy and Procedure Development and Enforcement
  • Business Leadership
  • Problem Anticipation and Resolution
  • Decision Making
  • Focus and Follow-Through
  • Quality Assurance
  • Human Resources Oversight
  • Supplier Monitoring

Certification

Serve Safe Certified Through the state of Massachusetts until 2027

Timeline

Clinique Consultant & Ambassador

Ulta Salon And Cosmetics
06.2023 - Current

Store Manager

CGT INC
12.2021 - 05.2022

Store Manager

Tilly's
02.2020 - 10.2021

Store Manager

Gymboree
08.2017 - 04.2019

Store Manager

Wet Seal
10.2015 - 02.2017

Asset Protection Coordinator

WalMart
11.2013 - 09.2015

Associate of Science in Criminal Justice -

Quinsigamond Community College

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Crystal Berthiaume