Summary
Overview
Work History
Education
Skills
Publications
Education Professional Development
Timeline
Generic

Crystal Ng

Lakeville,MA

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

15
15
years of professional experience

Work History

Case Coordinator

SESPP (Special Education Surrogate Parent Program)
01.2025 - Current
  • Assigning SESP volunteers to students in congregate care.
  • Providing Special Education/IEP support to volunteers

Paralegal

Self-employed
01.2019 - Current
  • Completed Paralegal course at Boston University to enhance my Advocacy skills

Foster Parent

DCF
01.2017 - Current
  • Fostering children through theDepartment of Children and FamiliesPlymouth.
  • Foster Parent Trainer for MAPP courses.

Education Advocate

Self-employed
01.2010 - Current
  • Assisting families in acquiring services or benefits for their children.
  • Guiding and navigating families throughout the IEP process at their local schools.
  • Provided pro bono IEP work for Early Intervention and referrals.
  • Conducted classes to teach families how to advocate.

Recruitment and Training Support Specialist

Federation for Children with Special Needs
01.2024 - 01.2025
  • Recruiting Volunteer Special Education Surrogate Parents for children in congregate care.
  • Provide support to Volunteer SESP.

Special Education Surrogate Parent

01.2022 - 01.2025
  • Volunteer special education decision-maker for a student in state custody.

Family Partner

Bay State Community Services
01.2022 - 01.2023
  • Assist parent/caregiver with meeting the needs of the youth through educating, supporting, coaching, modeling, and guiding.
  • Educate the parent/caregiver on navigating the child services systems and processes.

SEPAC Chairwoman

Freetown-Lakeville School District
01.2010 - 01.2021
  • Coordinate meetings for families to provide resources and services.
  • Assist in resolving special needs students’ issues within the school district.

Education

Master of Science - Biomedical Technology & Management

Salve Regina University
Newport, RI
01.1997

Cytology Certification -

St. Joseph’s Hospital School of Cytology
Providence, RI
01.1996

Bachelor of Science - Microbiology

Salve Regina University
Newport, RI
01.1995

Bachelor of Arts - Communications

Bridgewater State College
Bridgewater, MA
01.1990

Skills

  • Excellent communication
  • Analytical mindset
  • Active listening strengths
  • Progress tracking
  • State regulatory compliance
  • Case documentation
  • Advocacy background
  • Cross-functional collaboration
  • Client assessment
  • Case oversight
  • Data collection
  • Cross-functional communication

Publications

Calling Heaven, Crystal Ng, 02/01/25

Education Professional Development

  • Bachelor of Arts, Communications, Bridgewater State College, 1990
  • Bachelor of Science, Microbiology, Salve Regina University, 1995
  • Master of Science, Biomedical Technology & Management, Salve Regina University, 1997
  • Cytology Certification, St. Joseph’s Hospital School of Cytology, 1996
  • Advocacy Training, Federation of Children Special Needs, 2010
  • DCF MAPP Certified, 2017
  • Wright’s Law Training, 2018
  • DCF Foster Parent Training, 2019
  • Beta Testing, 2024
  • DCF Foster Care Reviewer, 2020
  • Certified Paralegal Training, Boston University, 2019
  • Family Leadership Training, The Arc of Massachusetts, 2023-2024
  • Charting the Course, School Committee Training, 2024
  • Grant Writing, Hunter College, 2025
  • Special Education Conflict Resolution Training, 2025

Timeline

Case Coordinator

SESPP (Special Education Surrogate Parent Program)
01.2025 - Current

Recruitment and Training Support Specialist

Federation for Children with Special Needs
01.2024 - 01.2025

Special Education Surrogate Parent

01.2022 - 01.2025

Family Partner

Bay State Community Services
01.2022 - 01.2023

Paralegal

Self-employed
01.2019 - Current

Foster Parent

DCF
01.2017 - Current

Education Advocate

Self-employed
01.2010 - Current

SEPAC Chairwoman

Freetown-Lakeville School District
01.2010 - 01.2021

Master of Science - Biomedical Technology & Management

Salve Regina University

Cytology Certification -

St. Joseph’s Hospital School of Cytology

Bachelor of Science - Microbiology

Salve Regina University

Bachelor of Arts - Communications

Bridgewater State College

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Crystal Ng