Crystal Williams
Springfield
Summary
Versatile Healthcare Professional with 15 years of experience spanning patient advocacy, medical administration, and clinical support. Adept at navigating complex medical environments and building rapport with patients and families at major institutions like Baystate and Mercy Medical. Committed to professional excellence, currently advancing skills through ongoing education at Baypath University.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work History
Patient Care Advocate
Tempus Unlimited
Springfield
12.2019 - Current
- Assisted clients with navigating healthcare options and services.
- Coordinated with medical professionals to ensure timely patient care.
- Educated patients on available resources and support programs.
- Advocated for patient needs during care planning meetings.
- Collaborated with interdisciplinary teams to improve patient outcomes.
Patient Service Representative
Baystate Brightwood Health
Springfield
07.2015 - 08.2017
- Provided information on services and programs offered by Baystate Brightwood Health.
- Maintained accurate patient records and updated information as necessary.
- Collaborated with medical staff to ensure seamless patient service delivery.
- Managed insurance verifications and processed relevant paperwork efficiently.
- Educated patients about health resources and navigation options available to them.
- Supported front desk operations by greeting visitors and managing phone calls.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Handled patient inquiries and resolved issues in a timely manner.
Guest Service Representative
Baystate Health - Baystate Medical Center
Springfield
07.2012 - 07.2015
- Assisted patients with check-in and check-out procedures efficiently.
- Answered phone calls and addressed inquiries with professionalism.
- Provided information on services and programs offered at the medical center.
- Collaborated with healthcare staff to streamline patient flow and services.
- Resolved patient concerns promptly, ensuring a positive experience at the facility.
Education
Roger L Putnam Vocational
Springfield, MASome College (No Degree) - Health Administration
Baypath University
Longmeadow, MASkills
- Patient advocacy
- HIPAA compliance
- Electronic health records
- Patient education
- Interdisciplinary collaboration
- Customer service management
- Healthcare navigation
- Time management
- Issue resolution
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Adaptability
- Organizational standards
- Interdepartmental collaboration
- Community activities
- Patient care
- Medical terminology
- Quality program protocols
- Clinical quality program standards
- Appointment scheduling
- Conflict mediation
- Insurance practices
- Verbal and written communication
- Compassionate client care
- Relationship building
- Quality assurance
- Organizational skills
- Empathy display
- Healthcare
- Database coordination
- State regulations
- Documentation
- Client documentation
- Care plan assessment
- Care planning
Languages
Spanish
Native/ Bilingual
Timeline
Patient Care Advocate
Tempus Unlimited
12.2019 - Current
Patient Service Representative
Baystate Brightwood Health
07.2015 - 08.2017
Guest Service Representative
Baystate Health - Baystate Medical Center
07.2012 - 07.2015
Roger L Putnam Vocational
Some College (No Degree) - Health Administration
Baypath University