Cynthia Araujo
Marlborough,MA
Summary
Psychology graduate with a Minor in Disabilities from UMass Lowell and several years of experience in housing services, case management, administration, customer service, and sales. Skilled in building relationships with clients, landlords, and community partners while managing complex documentation and coordinating services. Strong communicator who thrives in fast-paced environments and is passionate about helping individuals achieve positive outcomes. Fluent in English and Portuguese with intermediate Spanish.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Community Outreach Representative
Point 32 Health
01.2025 - Current
- Built and maintained client relationships through consultative sales.
- Educated clients on health insurance and Medicare/Medicaid plan options.
- Managed the sales cycle from lead generation through enrollment.
- Met and exceeded sales goals.
- Ensured compliance and accurate documentation.
Rapid ReHousing Specialist
SMOC
01.2025
- Assist homeless and housing-insecure individuals in securing permanent housing; coordinate housing searches, prepare applications, collaborate with landlords and community partners, and maintain accurate case documentation.
Housing Navigator
SMOC
01.2024 - 01.2025
- Conduct client assessments, coordinate housing resources, complete CHAMP/RAFT applications, and maintain partnerships with landlords and agencies.
Administrative Assistant
01.2023 - 01.2024
- Managed correspondence, reports, office supplies, outreach support, and administrative operations.
Office Assistant Manager
JC Dream Landscape Inc.
01.2016 - 01.2022
- Managed daily office operations, scheduling, customer communication, invoicing, and administrative support.
Education
Bachelor of Arts - Psychology, Minor in Disabilities
University of Massachusets Lowell
11-2025
Skills
- Health Insurance Sales
- Medicare Products
- Customer Service
- Case Management
- Documentation & Compliance
- Microsoft Office
- Fluent in English & Portuguese
- Intermediate Spanish
Certification
- National Producer Number
- Licensed Health Insurance Producer- Massachusetts
Timeline
Senior Community Outreach Representative
Point 32 Health
01.2025 - Current
Rapid ReHousing Specialist
SMOC
01.2025
Housing Navigator
SMOC
01.2024 - 01.2025
Administrative Assistant
01.2023 - 01.2024
Office Assistant Manager
JC Dream Landscape Inc.
01.2016 - 01.2022
Bachelor of Arts - Psychology, Minor in Disabilities
University of Massachusets Lowell