Cynthia Delzell

• Provided exceptional customer service to assist patients in selecting the best eyewear for their needs.
• Collaborated with healthcare professionals to ensure accurate prescription fulfillment.
• Provided exceptional customer service to assist patients in selecting eyewear.
• Maintained compliance with industry regulations and local health standards.
• Utilized optical software systems for patient records and appointment scheduling.
• Scheduled appointments for eye examinations with optometrists or ophthalmologists.
• Educated customers on proper eyewear care and maintenance practices.

• Managed daily operations of vision center, ensuring efficient workflow and service delivery.
• Supervised staff schedules, training, and performance evaluations to maintain team productivity.
• Collaborated with healthcare professionals to optimize patient care and service offerings.
• Implemented inventory management practices to maintain optimal stock levels and product availability.
• Developed marketing strategies to promote vision services and attract new customers.
• Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.

• Assisted in fitting eyeglasses to ensure proper alignment and comfort.
• Maintained inventory of optical products and supplies for efficient service delivery.
• Supported customers in selecting eyewear styles that meet their needs and preferences.
• Learned to operate lens edging machines under supervision for prescription glasses.
• Measured pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglasses orders.
• Demonstrated proper use and care of optical instruments.
• Corrected problems with frames through repair and adjustment techniques.
• Completed education courses related to optics technology advancements.

• Reviewed invoice reports for discrepancies to prevent shrink

• Managed invoice discrepancies by coordinating with vendors and internal teams.
• Reviewed and validated expense reports to ensure proper documentation and approval.
• Maintained organized records of all invoices and related transactions for easy access.
• Resolved discrepancies between invoice information and purchase orders.