Cynthia Gray
Feeding Hills
Summary
Dynamic leader with a proven track record at Behavioral Health Network, enhancing residential services through strategic policy implementation and staff development. Expert in quality assurance and conflict resolution, I fostered collaboration among interdisciplinary teams, significantly improving individual care outcomes and stakeholder satisfaction. Committed to continuous improvement and effective program management.
Experienced with overseeing residential care services, ensuring high standards and resident satisfaction. Utilizes effective leadership and operational strategies to enhance service delivery. Track record of regulatory compliance and staff training.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Director of Residential Services
Behavioral Health Network
07.2015 - 02.2025
- Improved residential services by implementing new policies and procedures for staff training and development.
- Collaborated with interdisciplinary teams to provide individuals with tailored care plans, improving quality of life outcomes.
- Oversight of program compliance with DDS expectations regarding reporting of incidents, MORs,and ISP compliance
- Conducted regular audits of residential facilities, maintaining compliance with regulatory standards and identifying areas for improvement.
- Streamlined communication processes within the department, fostering a collaborative working environment among staff members.
- Supervised Program Directors responsible for 22 Developmental Services residential programs,
- Primary liaison with DDS Office of Quality Enhancement for scheduled quality audits, Site Feasibility and occupancy reviews
- Implemented best practices in crisis management protocols, ensuring individual safety during emergency situations.
- Worked collaboratively with FH, HC and SW DDS area offices in individual Team meetings, Risk Meetings, Contract Meetings, development of site specific Adult Long Term staffing patterns and budgets, Safety Evacuation Plans,and new program development
- Supervised BHN FH Emergency Respite/Stabilization site
- Evaluated employee performance regularly through constructive feedback sessions, fostering an atmosphere of continuous improvement.
- Provided ongoing professional development opportunities for staff members to enhance their skills and knowledge within the industry.
- Guided and supported faculty and staff in development of new programs.
- Enhanced individual and family /guardian satisfaction by addressing concerns promptly and effectively, ensuring a positive living environment.
- Oversaw property maintenance projects to ensure timely completion and minimal disruption to residents'' daily lives.
Program Director
Behavioral Health Network
06.1994 - 07.2015
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Monitored program performance to identify areas for improvement.
- Established strong partnerships with internal and external stakeholders for collaborative problem solving .
- Adhered to program policies and procedures to comply with regulatory requirements.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Increased stakeholder satisfaction with proactive communication and timely issue resolution.
- Established and maintained effective working relationships with stakeholders, enhancing collaboration and support.
- Oversaw staff schedules and assignments to handle programming demands.
- Monitored programming schedules, conformance to guidelines and quality.
- Supervised Assistant Program Directors and Residential Supervisors
Education
Bachelor of Arts - Sociology, Social Work
Western New England College
Springfield, MA05-1981
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Planning and coordination
- Conflict resolution
- Goal setting
- Quality assurance
Certification
First Aid and CPR Certified
Medication Administration Program certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leaveTimeline
Director of Residential Services
Behavioral Health Network
07.2015 - 02.2025
Program Director
Behavioral Health Network
06.1994 - 07.2015
Bachelor of Arts - Sociology, Social Work
Western New England College
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