Cynthia Lorette
Lynn
Summary
Results-driven Appointment Scheduler with a focus on effective time management and client satisfaction. Proven ability to implement scheduling software that enhances appointment accuracy and reduces conflicts.
Experienced with coordinating and managing complex appointment schedules to ensure seamless operations. Utilizes strong organizational and communication skills to handle changing priorities effectively. Track record of enhancing client satisfaction through meticulous attention to detail and proactive problem-solving.
Overview
18
18
years of professional experience
Work History
Appointment Scheduler
MBTA
Lynn, MA
01.2015 - 03.2026
- Scheduled appointments for diverse services, optimizing daily operational workflows.
- Coordinated with various departments to ensure timely communication and service delivery.
- Managed customer inquiries through multiple channels, enhancing client satisfaction and engagement.
- Implemented scheduling software, improving appointment accuracy and reducing conflicts.
Customer Support Specialist
The Ride
Melrose, MA
01.2008 - 01.2017
- Resolved customer phone inquiries ensuring timely and accurate responses.
- Collaborated with cross-functional teams to enhance service delivery processes and customer satisfaction.
- Ensured compliance with company policies and procedures while utilizing support tools to streamline processes.
- Analyzed customer feedback to identify trends and recommend actionable improvements in service offerings.
Skills
- Proficient schedule organization
- Effective time management
- Telecommuting effectiveness
- Timely follow-up communication
Timeline
Appointment Scheduler
MBTA
01.2015 - 03.2026
Customer Support Specialist
The Ride
01.2008 - 01.2017