Cynthia Madrid
Swampscott
Summary
Dedicated case manager with expertise in crisis intervention, resource coordination, and client education. Proven ability to develop individualized care plans and collaborate with interdisciplinary teams to enhance client outcomes.
Overview
8
8
years of professional experience
Work History
Direct Care/Case Manager
Lifebridge
Salem
03.2024 - Current
- Documented client interactions and maintained accurate records.
- Provided case management services to individuals in need of assistance.
- Conducted assessments of client's life circumstances, identified goals, and developed strategies to reach those goals.
- Educated clients about available resources in their communities for additional support.
- Coordinated with other service providers to ensure that clients were receiving appropriate services.
- Participated in interdisciplinary team meetings to discuss complex cases and develop solutions for challenging situations.
Mental Health Councelor
Mass General Hospital-Epstein Building
Salem
05.2020 - 05.2023
- Collaborated with other healthcare providers to coordinate comprehensive care for clients.
- Facilitated workshops to promote mental wellness within the community.
- Assisted in crisis intervention when needed to provide immediate support for clients in distress.
- Documented service plans, treatment reports and progress notes.
Case Manager
Lahey Behavioral Health
Danvers
05.2018 - 04.2020
- Developed individualized care plans in collaboration with clients and interdisciplinary teams.
- Facilitated case reviews to assess client progress and refine treatment strategies.
- Provided crisis intervention support to clients in mental health emergencies, ensuring immediate safety and access to resources.
- Documented client interactions and updates in electronic health records to maintain accurate and comprehensive client histories.
- Groups
Education
Associate of Arts - Drug And Alcohol Rehabilitation
NorthShore Community College
Lynn, MA05-2020
Bachelor of Arts - Psychology
Cambridge College
Cambridge, MASkills
- document management
- case assessment
- crisis intervention
- resource coordination
- client education
- interdisciplinary collaboration
Timeline
Direct Care/Case Manager
Lifebridge
03.2024 - Current
Mental Health Councelor
Mass General Hospital-Epstein Building
05.2020 - 05.2023
Case Manager
Lahey Behavioral Health
05.2018 - 04.2020
Associate of Arts - Drug And Alcohol Rehabilitation
NorthShore Community College
Bachelor of Arts - Psychology
Cambridge College