cynthia troncoso
Quincy
Summary
Dedicated professional with extensive experience in retail, housekeeping, terminal cleaning, and personal care assistance. Recognized for strong attention to detail, exceptional customer service, and the ability to work independently or as part of a team. Committed to maintaining a clean, safe, and welcoming environment for clients and customers. Compassionate professional with background in social and human service assistance. Skilled in providing support to diverse populations, including individuals with disabilities and those in need of mental health services. Strengths include effective communication, crisis intervention techniques, and development of personalized care plans. Successfully improved client well-being and facilitated community resource connections in previous roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Staff
Baycove
Boston
01.2024 - 08.2024
- Supported residents with daily activities and personal development
- Monitored and documented resident progress and behavior
- Facilitated a safe and supportive living environment
- Assisted in creating a safe environment by enforcing rules and regulations within the residential facility.
- Encouraged positive behavior among residents by providing feedback and rewards for desired behaviors.
- Responded promptly to any emergencies that occurred within the residence.
- Answered questions and responded to inquiries to deliver high level of service to patients.
OR Terminal Cleaner
Professional Staffing Group / Inficare
11.2021 - 08.2023
- Conducted terminal cleaning of operating rooms to prevent infections
- Followed strict protocols and guidelines to maintain sterile environments
- Documented cleaning procedures and reported any issues to supervisors
- Sanitized frequented areas and equipment using approved supplies.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Inspected rooms for cleanliness prior to guest arrival.
Personal Care Assistant (PCA)
All Care Home Care
Taunton
04.2019 - 10.2021
- Assisted clients with activities of daily living, including bathing, dressing, and mobility
- Monitored vital signs and reported changes to nursing staff
- Provided companionship and emotional support to clients
- Supported bathing, dressing and personal care needs.
- Helped clients get in and out of beds and wheelchairs.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Completed scheduled patient check-ins and progress reports for clients.
Housekeeper
Good Samaritan
Brockton
02.2017 - 01.2018
- Performed daily cleaning tasks, including sweeping, mopping, and dusting
- Ensured all areas met health and safety standards
- Collaborated with staff to maintain a hygienic environment for residents
- Cleaned building floors by sweeping, mopping and scrubbing.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Reported any maintenance issues or damage to supervisors immediately.
Retail Associate
Yoshini
Quincy
09.2015 - 10.2016
- Assisted customers with product selection, ensuring a positive shopping experience
- Managed inventory, restocked shelves, and maintained store cleanliness
- Operated cash registers, handled transactions, and provided accurate change
- Created price tags and merchandise signs for new items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
General Educational Development (GED) -
American Academy of Pinecrest
Skills
- Fast typing
- Unit monitoring
- Exceptional customer service
- Strong interpersonal skills
- Strong communication skills
- Attention to detail
- Organizational skills
- Ability to work independently
- Ability to work in team settings
- Knowledge of health and safety regulations
- Behavior monitoring
- Resident support
- Positive reinforcement
- Policy understanding
- Mental Health Laws Understanding
- Self-care strategies
- Client needs assessments
- Problem-solving abilities
- Certified in CPR/AED
- Substance abuse awareness
Certification
Medical Aid Technician Certificate
References
Available upon request.
Languages
Spanish
Limited
Timeline
Residential Staff
Baycove
01.2024 - 08.2024
OR Terminal Cleaner
Professional Staffing Group / Inficare
11.2021 - 08.2023
Personal Care Assistant (PCA)
All Care Home Care
04.2019 - 10.2021
Housekeeper
Good Samaritan
02.2017 - 01.2018
Retail Associate
Yoshini
09.2015 - 10.2016
General Educational Development (GED) -
American Academy of Pinecrest
Similar Profiles
Musu KoromaMusu Koroma
Residential Counselor at BaycoveResidential Counselor at Baycove
Gloria BlockerGloria Blocker
Lead Engagement Specialist at BaycoveLead Engagement Specialist at Baycove
Jazmyn taylorJazmyn taylor
Medical Scheduler at BaycoveMedical Scheduler at Baycove