Ibtissam Bentahir Saad
Content Moderator
Marrakech-Maroc,Tensift-houz
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Content Moderator
Majorel Group Luxembourg SA
Marrakech-Maroc, Tensift-houz
04.2020 - Current
- With nearly 60% of the world's population using the internet today, there is no effective way to control the downloading of various content on the web. As Bytedance content moderator, my mission is to filter uploaded content that needs to be shown, hidden or removed. To protect the mental health of our users and provide them with the best experience.
Customer Advisor
Majorel Group Luxembourg SA
Marrakech-Maroc, Tensift-houz
01.2019 - 04.2020
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Documented customer interactions in internal database to maintain complete customer service history.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Answered as many as 40 calls each day focused on answering technical questions and resolving billing issues
Education
Professional Degree - Technician Specializing in Business Management
OFPPT
Marrakech 09.2016 - 07.2018
High School Diploma -
HASSAN 2
Marrakech 09.2014 - 06.2016
Skills
Social Media administration
Planning and coordination
Team collaboration
Data entry skills
Account management
Professional telephone demeanor
Cooking
Cooking is the best hobby to have , because it can be very useful in life . i was about ten years old when i started learning how to cook .
The main reason i love to cook is because its keeps me stress free . For example when i am cooking i have a very little time to think , because the cooking is challenging my mind and taking my mind off the stress of everyday life .
Timeline
Content Moderator
Majorel Group Luxembourg SA
04.2020 - Current
Customer Advisor
Majorel Group Luxembourg SA
01.2019 - 04.2020
Professional Degree - Technician Specializing in Business Management
OFPPT
09.2016 - 07.2018
High School Diploma -
HASSAN 2
09.2014 - 06.2016