Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dagem Ketema

Braintree

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeks position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Marriott Inc
09.2022 - Current
  • Supervised front desk staff and daily operations, ensuring compliance with policies and procedures.
  • Trained new hires on protocols, documentation accuracy, and customer service standards.
  • Managed confidential guest records, incident reports, and scheduling with strong attention to detail.
  • Handled guest disputes and inquiries, applying professional communication and problem-solving skills.
  • Maintained a safe, compliant work environment by enforcing internal safety procedures

Research Assistant Intern

Dr. Eric Larson
02.2022 - 06.2022
  • Helped team meet regulatory requirements by coordinating documentation and filings.
  • Presented technical research results to diverse audiences through written, visual and oral media.
  • Attended meetings and presentations to learn project details.
  • Assisted with preparing project-related reports, presentations, and manuscripts.

Front Desk (Night Shift)

Charles River Inn
06.2018 - 06.2019
  • Worked front desk duties as well as security duties while attending to all guests if maintenance, food and beverage, or security issue

Education

Bachelor of Arts - Crime and Justice

University of Massachusetts - Dartmouth
North Dartmouth, MA
05.2022

Certificate - Paralegal Studies

Boston University
Boston, MA
06-2023

Skills

  • Organizational skills
  • Administrative Support
  • Confidential Records Management
  • Compliance & Policy Enforcement
  • Legal Citation
  • Conflict Resolution
  • Microsoft Office Suite / Legal Software (eg, Clio, MyCase)
  • Multitasking in Fast-Paced Environments

Certification

Certified Paralegal, Boston University - May 2023

Timeline

Front Desk Supervisor

Marriott Inc
09.2022 - Current

Research Assistant Intern

Dr. Eric Larson
02.2022 - 06.2022

Front Desk (Night Shift)

Charles River Inn
06.2018 - 06.2019

Bachelor of Arts - Crime and Justice

University of Massachusetts - Dartmouth

Certificate - Paralegal Studies

Boston University

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