Dahlia Fahey
Wellesley
Summary
Entrepreneurial and customer-focused student with prior experience as a barista and hostess, skilled in providing excellent customer service and managing high-energy environments. Developed strong communication, teamwork, and problem-solving abilities through both hospitality roles and leading entrepreneurial projects involving business planning, marketing strategy, and sales. Eager to apply these skills in future business and leadership opportunities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista
Marylou's Coffee
Pembroke
05.2024 - 08.2024
- Served a variety of coffee beverages while ensuring high standards of quality.
- Maintained cleanliness and organization of coffee preparation area to enhance operational efficiency.
- Engaged with customers to deliver exceptional service and tailored product recommendations.
- Accurately handled cash transactions at point of sale system to ensure financial integrity.
- Restocked supplies and ingredients promptly during peak hours to prevent service disruptions.
- Managed daily morning rush effectively, providing levelheaded customer service under pressure.
Hostess
Haddad's Ocean Cafe
Marshfield
05.2023 - 08.2023
- Greeted and seated guests promptly to ensure smooth operations.
- Managed reservation system, optimizing guest flow and minimizing wait times.
- Communicated wait times clearly to guests and staff for better coordination.
- Handled customer inquiries and concerns promptly to enhance satisfaction.
- Answered phone inquiries to schedule reservations and confirm orders efficiently.
- Collaborated with team members to improve overall guest experience.
Education
Business Administration And Management
Babson College
Wellesley, MA05-2028
High School Diploma -
Marshfield High School
Marshfield, MA06-2024
Skills
- Customer service
- Time management
- Team collaboration
- Cash handling
- Reservation management
- Communication skills
- Organizational skills
- Sales techniques
- Decision-making
- Speedy and efficient
Affiliations
- Baking
- Intramural Field Hockey
- Reading dystopian book series
- Traveling
Accomplishments
- Two-time dean's list
Certification
- CPR certified
Languages
Cape Verdean Creole
Limited
Timeline
Barista
Marylou's Coffee
05.2024 - 08.2024
Hostess
Haddad's Ocean Cafe
05.2023 - 08.2023
Business Administration And Management
Babson College
High School Diploma -
Marshfield High School
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