Dakota M Roche

• Supervised daily operations and workflow for mail processing and delivery.
• Managed staff schedules to ensure adequate coverage and service levels.
• Trained new employees on safety protocols and operational procedures.

Customer relations in customer retention

Does payroll and tax

• Managed incoming communication with efficient distribution of mail, messages, and files.
• Disposed of out-dated file materials, including shredding secure records to maintain confidentiality.
• Managed data entry, scanning documents and inputting specific pieces of information to update files.
• Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.

• Offered information on new menu items, seasonal and daily specials.
• Adhered to all safety, sanitization, and food handling guidelines and regulations.
• Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction.
• Recorded or memorized orders, entered into computer system, and followed up with kitchen staff to foster timely delivery.