Damani Fernandez
Bridgewater
Summary
Results-oriented Server and Bartender with expertise in customer service, inventory management, and problem-solving. Skilled in enhancing guest experiences and fostering long-term loyalty through effective relationship-building and time management in fast-paced environments. Proficient in delivering accurate service for tables of all sizes.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Server/Cocktail Bartender
Gigis Ristorante & Pizzeria
Attleboro
01.2022 - Current
- Provided excellent customer service in fast-paced dining environment.
- Took orders and communicated with kitchen staff effectively.
- Set up and prepared dining area for special events or busy nights.
- Resolved customer complaints promptly and professionally, enhancing overall dining experience.
- Guided guests in menu selections and dietary restrictions, ensuring informed dining choices.
- Processed payments efficiently using POS system.
- Delivered food orders promptly and courteously.
- Oversaw inventory management by efficiently ordering supplies to maintain optimal stock levels.
Pizza Manager
Gigi's House of Pizza
West Bridgewater
01.2021 - 01.2026
- Led daily operations of pizza restaurant, ensuring efficient workflow and customer satisfaction.
- Created staff schedules to maximize coverage during peak hours, improving service efficiency.
- Trained staff in food preparation and customer service, enhancing team readiness and performance.
- Resolved customer complaints promptly to enhance satisfaction.
- Implemented sanitation procedures to maintain food safety standards.
- Oversaw inventory management and ordered supplies based on stock levels.
Education
High School Diploma -
Bridgewater Raynham
Bridgewater, MA05-2021
Bridgewater State University
Bridgewater, MASkills
- Dining service
- Food running
- Take-out service
- Point of sale operation
- Customer service
- Payment handling
- Cash handling
- Upselling techniques
- Order processing
- Food safety compliance
- Inventory management
- Feedback management
- Table arrangements
- Staff training
- Attention to detail
- Time management
- Problem solving
- Adaptability
- Calm demeanor
- Effective communication
- Positive guest interactions
Certification
TIPS
Timeline
Server/Cocktail Bartender
Gigis Ristorante & Pizzeria
01.2022 - Current
Pizza Manager
Gigi's House of Pizza
01.2021 - 01.2026
High School Diploma -
Bridgewater Raynham
Bridgewater State University