Open To Work
Dana Deiner
Worcester
Summary
To bring my extensive accounts receivable experience, leadership, mentoring, interdepartmental communication, and passion for excellent customer service to dynamic company. Managing ERP, MRP, and SAP systems. Collaborate and communicate with internal and external department personnel to review and verify account receivable issues. Troubleshoot and resolve issues related to customer orders. Write and train internal staff on proper processes. Experience in LEAN and passion for process improvements.
Overview
19
19
years of professional experience
Work History
Sr Account Receivable Analyst
Robert Half
Manchester
07.2025 - 09.2025
- Contract position managing past due accounts, utilizing Dynamics and Excel.
- Review invoicing for accuracy
- Research Service Contracts accuracy
- Managing updating system of records, ensuring sold, billing, and ship to accuracy.
- Reduced aging by 50%
- Prestige Medical Imaging
Sr Accounting Administrator Credit and Collections
Charles River Laboratories
Wilmington
09.2022 - 01.2025
- Responsible for managing accounts and ensuring keeping all accounts current.
- Utilize SAP and various ERP systems.
- Weekly review of all open accounts, ensuring reduction in all outstanding AR.
- I continually review and contact customers on their past due invoices and credits.
- Specialize in SAP account reconciliation to ensure reduction in residual debits and credits on account.
- Collaborate with team on managing account holds and credit analysis.
- Create and weekly update, large account spreadsheets, utilizing VLOOKUP and Pivot tables for review with management.
Senior Credit & Collection Specialist
Boston Scientific
Marlborough
01.2018 - 01.2022
- Managed major hospital systems, Subject Material Expert (SME) for Department of Defense (DoD) and Veterans Administration (VA), and individual clinics on account receivables.
- Focusing on customer service, and account issue resolution, consistently met all KPI’s.
- Interdepartmental process improvements.
- Collaborated with divisional leads in sales, service, parts, and contract departments regarding disputed invoices, customer questions and concerns, and ensure corrections to purchase orders are completed in a timely manner.
- Collaborated with external hospital facilities, private practices, and surgical centers to ensure excellent customer service, and that all questions are answered, and to expedite the collection of outstanding open Accounts Receivable.
- Developed billing account reconciliation relating to disputed billing, purchase order, and cash posting support for the customer.
Lead / Senior Collection Specialist
Philips Healthcare
Andover
08.2006 - 09.2017
- Managed a $30M+ portfolio to reduce credit and bad debt.
- Responsible for Veterans Administration accounts, utilizing FAR requirements, managing large $ commercial equipment contracts and service contracts.
- ERP / MRP and SAP systems.
- Provided reconciliation support to collection team members to remain on track to meet or exceed collection targets.
- Supported Business to Business reconciliation on account issues, determined root cause and initiated corrective action.
- Created work Instructions to improve ways of working for the collection team in SAP utilization, contract research, and dispute resolution.
- Worked on lean initiatives to develop value stream mapping to develop future state improvement for order to cash.
- Developed and facilitated a Kaizen project to move to EDI invoicing and was awarded 1st place for improving the billing process for the VA.
- Developed a training plan and provided onsite training in Manila, Philippines for transition team to outsource collections from Bothell Washington to a 3rd party provider and continued to provide support with newly hired team members.
Education
Bachelor of Science (BS) - Business Administration
University of Phoenix
Bellevue, WACertificate of Completion - Medical Management
Maric College of Medical Careers
Vista, CASome College (No Degree) - Business
Philips University
Andover, MASkills
- Customer Relationship Management
- Critical Thinker/Problem Solver
- Leadership/Mentoring
- Cross-Functional Collaboration
- Managing all External/Internal Communication
- Identifying Root Causes of Issues
- SME SAP
- Dynamic Personality
- MS Office Suite
- SAP
- Get Paid
- Bill Trust
- Oracle Enterprise Systems
- Salesforce
- Clarify
- FileNet
- Q20
- MS Dynamics
- Government Billing System (WAWF & ECAT)
- SAP account reconciliation
- Excel data analysis
- Account management
- Billing accuracy review
- Customer relationship management
- Problem resolution
- Process improvement
- Interdepartmental collaboration
- Credit analysis
- Effective communication
- Attention to detail
- Team collaboration
- Objective prioritization
- Time management
- ERP systems expertise
- Accounting software proficiency
- Collection strategies
- Auditing support
- Month-end closing
- Dispute resolution
- Aging reports analysis
- Payment reconciliation
- Interdepartmental coordination
- Oracle financials
- Payment negotiations
- Continuous improvement
- Problem-solving abilities
- Adaptability and flexibility
- Vendor relationships
Personal Information
Title: Accounting Leader
Additional Relevant Experience
- Apria Healthcare, Redmond, WA, Senior Collection Representative
- JC Penny’s, Marlborough, MA, Seasonal – Retail Sales Associate
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$65000/yr - $200000/yrTimeline
Sr Account Receivable Analyst
Robert Half
07.2025 - 09.2025
Sr Accounting Administrator Credit and Collections
Charles River Laboratories
09.2022 - 01.2025
Senior Credit & Collection Specialist
Boston Scientific
01.2018 - 01.2022
Lead / Senior Collection Specialist
Philips Healthcare
08.2006 - 09.2017
Bachelor of Science (BS) - Business Administration
University of Phoenix
Certificate of Completion - Medical Management
Maric College of Medical Careers
Some College (No Degree) - Business
Philips University