Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danae Allen

Cna/ Unit Coordinator
Lowell,MA

Summary

Professional with solid experience in coordinating healthcare units. Skilled in managing daily operations, ensuring efficient workflow, and supporting medical staff. Strong focus on team collaboration and delivering results. Reliable, adaptable, and prepared to meet changing needs. Adept in conflict resolution, patient care,coordination, and resource management.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

CNA

Mary Immaculate Healthcare Services
Lawrence, MA
03.2025 - Current
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.

CSR

SaviLinx
Lawrence, MA
12.2024 - 03.2025
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

CNA - Full Time /Part Time (Night Shift)

Nevins Nursing & Rehabilitation Centre
Methuen, Massachusetts
10.2024 - 03.2025
  • Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
  • Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
  • Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
  • Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
  • Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
  • Followed infection control protocols to prevent the spread of diseases within the healthcare facility
  • Monitored vital signs and reported any changes or abnormalities to the nursing staff

HHA/CNA

Visiting Angels
02.2023 - 09.2024
  • Assisting client with daily needs
  • Meal prep
  • Light house keeping, laundry and grocering shopping
  • Wound care (within scope)
  • Dental care
  • Med and hydration reminders
  • Companionship

Unit Service Aid

Spaulding Rehab Hospital
06.2017 - 01.2023
  • Kept rooms fresh and patient-ready with regular trash removal, surface wipe-downs, and supply replenishment.
  • Maintained organized storage areas with regular restocking and proper handling of hazardous chemicals.
  • Achieved necessary levels of disinfection by consistently using correct chemicals.

Unit Coordinator

Spaulding Rehabilitation Hospital
Cambridge, MA
09.2018 - 01.2023
  • Coordinated seamless transportation arrangements for patients requiring off-site diagnostic testing or specialty consultations.
  • Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
  • Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
  • Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
  • Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
  • Prioritized safe care for patients, staff and visitors.
  • Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
  • Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
  • Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted with processing patient admissions, transfers and discharges.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.

Cna/hha

Always Best Care
Belmont, MA
02.2019 - Current
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.

Education

Some College (No Degree) - Nursing

Middlesex Commynity College
Lowell, MA
01.2025 - Current

Cna/hha - Nursing

RED CROSS
Malden, MA
08.2019 - 11.2019

Associate of Science - Nursing

Spanish Town Learning Institute
Spanish Town, Ja
05.2008 - 06.2013

Skills

  • Customer services

  • Microsoft Office

  • Care plans

  • Home & community care

  • Cleaning Experience

  • Senior Care

  • Time Management

  • Critical thinking

  • Alzheimer's Care

  • Caregiving

  • Home Care

  • Hospice Care

Feeding assistance

HIPAA compliance

Patient transfers

Emergency response

Clinical documentation

Team collaboration

Multitasking and organization

Flexibility and adaptability

Attention to detail

Infection control practices

Certification

Certified Home Health Aide

Timeline

CNA

Mary Immaculate Healthcare Services
03.2025 - Current

Some College (No Degree) - Nursing

Middlesex Commynity College
01.2025 - Current

CSR

SaviLinx
12.2024 - 03.2025

CNA - Full Time /Part Time (Night Shift)

Nevins Nursing & Rehabilitation Centre
10.2024 - 03.2025

HHA/CNA

Visiting Angels
02.2023 - 09.2024

Cna/hha - Nursing

RED CROSS
08.2019 - 11.2019

Cna/hha

Always Best Care
02.2019 - Current

Unit Coordinator

Spaulding Rehabilitation Hospital
09.2018 - 01.2023

Unit Service Aid

Spaulding Rehab Hospital
06.2017 - 01.2023

Associate of Science - Nursing

Spanish Town Learning Institute
05.2008 - 06.2013

Similar Profiles

CREATE PROFILE
Danae AllenCna/ Unit Coordinator