Danah Wood
Fall River
Summary
Dynamic professional with a proven track record at United Construction & Forestry, excelling in customer service and appointment scheduling. Skilled in optimizing workflow and enhancing client relationships, resulting in increased repeat business. Adept at utilizing inventory management software and fostering teamwork to achieve operational excellence.
Experienced with writing detailed and accurate service reports, ensuring customer transparency and trust. Utilizes strong communication skills to effectively liaise between customers and technicians, enhancing service outcomes. Track record of managing service schedules efficiently, ensuring timely maintenance and repair operations.
Overview
8
8
years of professional experience
Work History
Service Witer
United Construction & Forestry
01.2024 - Current
- Managed customer inquiries to ensure timely and accurate service requests.
- Coordinated with technicians to schedule repairs, optimizing workflow efficiency.
- Prepared detailed service estimates, enhancing customer understanding of costs.
- Utilized inventory management software to track parts availability and order status.
- Documented service history for equipment, ensuring compliance with industry standards.
- Developed strong relationships with clients, fostering repeat business through excellent support.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Presented different repair options to customers to help each person make appropriate choices.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
Team Lead
Daddys Dairy
08.2022 - 12.2024
- Led team in daily operations, ensuring adherence to quality standards and deadlines.
- Coordinated workflow processes, optimizing resource allocation and task distribution.
- Trained new team members on operational procedures and best practices.
- Monitored performance metrics, identifying areas for improvement and implementing solutions.
- Developed training materials to support staff development and knowledge sharing.
- Implemented safety protocols, promoting a culture of workplace safety and compliance.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Store Manager
Circkle K / Irving
01.2017 - 08.2023
- Directed team operations to enhance productivity and ensure adherence to company standards.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Facilitated training sessions for new staff, fostering a culture of continuous learning and development.
- Monitored team performance metrics, providing feedback to maintain high-quality service delivery.
- Implemented store merchandising strategies to maximize sales and improve customer experience.
- Analyzed sales data to identify trends, adjust stock levels, and optimize product placement.
- Oversaw team performance, providing feedback and conducting regular evaluations to foster development.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
Education
General
Middleboro High School
Middleboro, MA01-2014
Skills
- Sales transactions
- Schedule coordination
- Order preparation
- Cost estimates
- Customer service
- Customer service expertise
- Invoice verification
- Effective writing
- Strong organization
- Communicating with clients
- Appointment scheduling
- service delivery and equip expertise
- Work order processing
- Warranty claims processing
employee of the month
Employee of the month in march of 2024 working in the parts department at the Plymouth location
Timeline
Service Witer
United Construction & Forestry
01.2024 - Current
Team Lead
Daddys Dairy
08.2022 - 12.2024
Store Manager
Circkle K / Irving
01.2017 - 08.2023
General
Middleboro High School
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