Dane Thompson
Worcester,MA
Summary
Dynamic and results-driven professional with a strong background in import administration, customer service, and warehouse operations. I am skilled in compliance documentation, team training, and problem-solving, with a proven ability to manage multiple priorities effectively. Adept at fostering collaboration, maintaining organized workflows, and driving efficiency to achieve organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Import Administrator
IPG Photonics Corporation
08.2022 - 03.2025
- Classify import tariffs and manage incoming shipments with freight forwarders/brokers
- Maintain Import Entry packets, 7501 entries and assist with import audits as necessary
- Handle HTS US codes, country of origin, valuation, free trade agreements, USMCA and recordkeeping
- Respond to daily email requests for HTS codes/tariff classifications
- Manage AD/CVD requests, prepare TSCA certificates and EPA declarations
- Utilize Microsoft Navision database to classify parts and maintain a comprehensive database
- Prepare documentations, including Manufacturer’s Affidavits, proforma invoices and country of origin certificates
- Verify import documentations such as invoices (proforma & commercial), aluminum extrusion worksheet and mill/material certificates.
- Responded to broker and internal requests for classification and documentation required for import regulations
Service and Support Administrator
Comark
10.2020 - 06.2022
- Process and issue return authorization numbers and handle customer inquiries via email and phone
- Manage product returns for repair or restocking, including processing returns of military and navy units
- Assist with inventory counts, purchase orders, sales orders, and shipping paperwork
- Coordinate with the Quality department for inspections and maintain communication with customers regarding payments and order statuses
- Utilize SAGE 100 to create RMAs, sales orders, and proforma invoices while maintaining accurate records
- Train new staff in service and support processes and administrative tasks
- Evaluated customer needs and feedback to drive product and service improvements
- Maintained personnel records and updated internal databases to support document management
- Gathered, organized and input information into digital database
Senior Associate – Warehouse/Distribution
NC3
05.2018 - 10.2020
- Process orders for shipping through FedEx and UPS, including generating shipping labels
- Perform order picking, assist with inventory counts, and handle returns
- Train new shipping personnel on software and procedures to ensure seamless operations
- Processed return items
- Assisted with inventory/stock taking
- Trained and supported new team members, maintaining culture of collaboration
Customer Service Representative
BNY Mellon Wealth Management
10.2017 - 03.2018
- Responded to customer requests for products, services, and company information.
- Processed 529 plans redemptions and contributions over the phone for clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Callout to clients when needed
- Cross-trained and backed up other customer service areas.
Fulfillment Associate
AMAZON
10.2016 - 06.2017
- Followed safety protocols to minimize workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Loaded outbound packages into containers/trucks.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Tote Audits
- Operated equipment such as pallet jacks and cherry pickers for order picking.
- Followed orders precisely for correct items, sizes and quantities.
Education
Associate of Science - Cybersecurity
Quinebaug Valley Community College
Danielson, CT05.2024
PC Mechanics Certification -
Infoserv Institute of Technology
Kingston, Jamaica06.2010
High School Diploma -
Titchfield High School
Port Antonio, Portland, Jamaica06-2005
Skills
- Import compliance and documentation
- Warehouse and distribution operations
- Customer service and communication
- Inventory management
- Training and team development
- Problem-solving and multitasking
- Invoice verification
- Customs compliance
- Microsoft suite
Additional Information
Authorized to work in the United States. Open to relocation and travel for work assignments.
Certification
CompTIA A+ Certification (September 2024)
Timeline
Sr. Import Administrator
IPG Photonics Corporation
08.2022 - 03.2025
Service and Support Administrator
Comark
10.2020 - 06.2022
Senior Associate – Warehouse/Distribution
NC3
05.2018 - 10.2020
Customer Service Representative
BNY Mellon Wealth Management
10.2017 - 03.2018
Fulfillment Associate
AMAZON
10.2016 - 06.2017
Associate of Science - Cybersecurity
Quinebaug Valley Community College
PC Mechanics Certification -
Infoserv Institute of Technology
High School Diploma -
Titchfield High School
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