Dania Osoria

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Assisted in maintaining cleanliness and organization of workstations and dining areas.
• Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
• Collaborated with team members to ensure smooth restaurant operations during peak hours.

Provided excellent customer service by greeting guests, taking accurate orders, and answering menu questions while ensuring a positive dining experience. Efficiently operated the POS system, handled cash and electronic transactions, processed refunds, and balanced the register. Maintained a clean and organized front area, restocked supplies, and followed food safety standards. Supported kitchen staff and management during busy periods and promoted a friendly atmosphere consistent with B.Good’s commitment to healthy, community-focused dining.

Delivered fast, friendly, and accurate service to customers while maintaining a clean and organized work area. Took and processed food and beverage orders, operated the cash register and POS system, and handled cash, credit, and mobile payments. Ensured orders were prepared correctly and promptly, restocked supplies, and followed food safety and sanitation policies. Assisted team members during busy times and provided a welcoming environment for all guests.

• Supervised daily operations of membrane production, ensuring adherence to safety and quality standards.
• Trained and mentored new operators on equipment handling and process efficiency.
• Implemented workflow improvements, reducing downtime and enhancing productivity across shifts.
• Monitored machine performance, diagnosing issues, and coordinating repairs with maintenance teams.

• Assisted patients in scheduling appointments and managing inquiries efficiently.
• Facilitated communication between patients and healthcare providers to ensure clarity and understanding.
• Maintained patient records using electronic health record systems for accuracy and compliance.
• Processed insurance verifications and authorizations to streamline patient care pathways.