
Seasoned professional with 17 years of diverse administrative and leadership experience. Equipped with the ability to manage a large caseload, demonstrate active listening skills, and provide excellent communication.
Provides guidance to parents on available childcare options and connects them with appropriate resources and providers.
Conducts intake interviews to determine childcare subsidy eligibility and calculate fees according to EEC policies.
Manages assigned caseload by completing reassessments, processing terminations and managing caseload changes when appropriate.
Maintains accurate records and proper documentation.
Monitors and reports parent and provider concerns/complaints to supervisors for a timely resolution.