Daniel Duhn
Charlton
Summary
Dynamic and results-driven professional with 25 years of dealer management experience in Parts, Service, Sales, and team development within the construction and agricultural equipment sectors. Proven track record of enhancing service delivery and customer satisfaction through effective team management and operational improvements.
Overview
32
32
years of professional experience
Work History
Branch Manager
Monroe Tractor, Implement Co.
01.2020 - 02.2025
- Company Overview: CASE Construction & CASE IH Dealership for MA & RI
- Project managed the full-scale build of a 45,000 sqft Equipment dealership, coordinating logistics, contractors, operational transitions, infrastructure upgrades, facility layout planning, and equipment installations to optimize workflow efficiency
- Oversight of two branches
- Lead daily operations to drive profitability across sales, parts, service, and rental
- Developed and implement annual objectives, budgets, and departmental goals
- Facilitated L10 meetings to enhance collaboration and communication among departments
- Recruit, developed, and coached branch personnel, focusing on department managers
- Implement strategic changes to boost sales volume and profit margins
- Oversee trade-in evaluations with the sales manager to ensure efficient turnaround and balance between new and used equipment sales
Service Manager
Monroe Tractor, Implement Co.
06.2017 - 12.2019
- Company Overview: CASE Construction Dealership for MA & RI
- Managed service operations, including mechanics, financial performance, employee development, and safety compliance
- Acted as the liaison between customers and mechanics to ensure high-quality product support
- Conducted physical inventory audits and ensured warranty parts retention
- Developed and maintained strong customer relationships while achieving financial targets
Service Manager
CASE of New England, A Sunbelt Rentals Company
05.2007 - 06.2017
- Company Overview: CASE Construction Dealership for MA & RI
- Oversaw daily service operations, focusing on team management, customer satisfaction, and cost control
- Established systems for expense management and inventory control to meet customer needs efficiently
- Supported sales teams by ensuring alignment between service operations and sales strategies
Parts & Service Manager
Nations Rent
04.2005 - 05.2007
- Company Overview: CASE Construction Dealership for MA, RI & CT
- Directed Parts and Service Representatives, fostering professional salesmanship and profitability
- Managed inventory and invoicing processes to align with sales projections
- Facilitated new dealer startup of Parts & Service departments for five CASE dealerships in New England
Parts Manager
Goodall & Sons Tractor Inc.
01.2001 - 01.2004
- Company Overview: CASE Construction Dealership for MA
- Led Parts and Service strategies, achieving professional salesmanship and profitable product support
Skid-Steer Specialist
Goodall & Sons Tractor Inc.
01.1999 - 01.2001
- Company Overview: CASE Construction Dealership for MA
- Managed sales territory for skid-steers, enhancing market presence through proactive engagement
Owner and Operator
Vision Landscape
01.1993 - 01.1999
- Managed landscape maintenance and construction projects, overseeing financial reporting
Education
High School - Agricultural Mechanics and Landscape
Norfolk Agricultural High School
01.1993
Service Manager & Parts Financial Training -
CASE Construction Equipment
01.2017
Forklift Training -
Sunbelt Rental
01.2010
Parts Management Training -
Case Construction Equipment
01.2007
Skills
- Agricultural Mechanics
- CASE
- CASE IH
- New Holland Construction
- CDK Business System
- Product Support
- Sales
- Sales Quotes
- Customer Retention
- Maintenance and Repair
- Equipment Maintenance
- Service Operations
- Physical Inventory
- Construction Management
- Inventory Management
- Tractor Service Work
- Fleet Management
- Inventory Control
- Dealer Management
- Account Management
- Warranty
- Preventive Maintenance
- Project Management
- Budget Estimating
- Heavy Equipment
- Customer Service
- Employee Relations
- Procurement
- Rental
- Branch Operations
- Multi-site Responsibility
Special Skills And Licensures
- Massachusetts Class B CDL
- Extensive equipment operating experience (e.g., backhoes, loaders, excavators)
Hobbies And Memberships
- Advisory Board Member, Norfolk Agricultural High School
- Member, Future Farmers of America (FFA)
- Member, Good Sam
Timeline
Branch Manager
Monroe Tractor, Implement Co.
01.2020 - 02.2025
Service Manager
Monroe Tractor, Implement Co.
06.2017 - 12.2019
Service Manager
CASE of New England, A Sunbelt Rentals Company
05.2007 - 06.2017
Parts & Service Manager
Nations Rent
04.2005 - 05.2007
Parts Manager
Goodall & Sons Tractor Inc.
01.2001 - 01.2004
Skid-Steer Specialist
Goodall & Sons Tractor Inc.
01.1999 - 01.2001
Owner and Operator
Vision Landscape
01.1993 - 01.1999
Service Manager & Parts Financial Training -
CASE Construction Equipment
Forklift Training -
Sunbelt Rental
Parts Management Training -
Case Construction Equipment
High School - Agricultural Mechanics and Landscape
Norfolk Agricultural High School
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