Daniel Fortunato
Acushnet,MA
Summary
Experienced and adaptable leader specializing in multi-site operational management and comprehensive training program development. Possesses a unique background spanning District Management of convenience stores, high-volume food service training, large-scale retail management, and directing youth sports programs. Core competencies include maximizing regional P&L performance, implementing effective loss prevention strategies, designing and facilitating engaging instructional content, and building high-performing teams. Committed to driving operational consistency, ensuring regulatory adherence, and fostering organizational growth through strategic leadership and continuous talent development.
Overview
25
25
years of professional experience
1
1
Certification
Work History
District Manager
Volta Oil
11.2020 - Current
- Ensured operational efficiency across multiple stores, optimizing processes to meet company standards.
- Maintained consistent marketing efforts across stores in alignment with corporate guidelines.
- Set district goals, including sales targets and labor projections, to drive performance.
- Ensured compliance with company and industry regulations across multiple states.
- Managed safety and cleanliness standards across stores in MA, NH, and RI, ensuring adherence to local regulations.
- Managed district budget, ensuring each store operated within financial guidelines.
- Monitored and analyzed each store’s P&L reports to identify opportunities for improvement.
- Addressed operational challenges, including staffing needs, product quality, maintenance repairs, training, and inventory management.
- Acted as liaison between stores and company headquarters, fostering communication and alignment.
- Ensured consistent guest service standards across all locations, driving guest satisfaction.
- Provided recommendations to senior management regarding marketing strategies, operational improvements, and payroll evaluations.
- Oversaw store repairs, ensuring completion within set budgets and timelines.
- Led the recruitment, training, and development of store managers, enhancing leadership across the district.
- Developed and implemented company policies, procedures, and training tools to improve operational efficiency.
- Mentored and trained new district managers, ensuring smooth integration into the company.
- Contributed valuable insights during executive team meetings, identifying real-time opportunities for improvement.
- Successfully improved operations in MA, NH, and RI markets, establishing high-performing teams and driving overall business growth.
Director of Soccer Development
Acushnet Youth Soccer Association
09.2015 - Current
- Strong ability to lead and inspire coaches, players, and volunteers, fostering a positive, inclusive, and growth-oriented environment.
- Expertise in designing, implementing, and evaluating soccer development programs for various age groups and skill levels, ensuring player progression and program success.
- In-depth knowledge of soccer coaching techniques, tactics, and strategies, with the ability to teach and mentor coaches to enhance their coaching abilities.
- Proven experience in talent identification, player evaluation, and creating individualized development plans to maximize player potential.
- Ability to develop and update age-appropriate training plans, drills, and sessions that align with best practices and the latest trends in soccer development.
- Excellent verbal and written communication, with the ability to engage with parents, players, coaches, and community members effectively.
- Proficiency in managing multiple teams, scheduling, logistics, budgeting, and ensuring the smooth operation of soccer events and programs.
- Ability to recruit, train, and mentor coaching staff, creating a professional development pathway for all involved in the program.
- Focused on creating an engaging environment that encourages long-term participation in soccer, while fostering a sense of teamwork and community.
- Experience in building relationships with local schools, organizations, and soccer associations to grow the program and expand opportunities for players.
- Skilled in managing and resolving conflicts effectively, ensuring that issues are addressed promptly to maintain a positive atmosphere.
- Understanding of youth safety protocols, safeguarding measures, and compliance with relevant laws and regulations to ensure a safe playing environment.
- A deep commitment to promoting soccer at the grassroots level and creating positive, lifelong impacts in the community through sport.
District Training Manager
CVS Pharmacy
12.2014 - 11.2020
- Traveled to multiple locations to train and develop managers in day-to-day operations, ensuring consistency and efficiency across all stores.
- Conducted multi-tasking, observation, and real-time coaching to improve team performance and operational execution.
- Managed budget and cost control measures to optimize store financials.
- Implemented sales-building strategies to drive revenue growth across locations.
- Oversaw inventory control, including ordering, restocking, and checking for outdated products to maintain optimal stock levels.
- Led training programs for new hires and team members, including coaching on both pharmacy and front-store operations.
- Managed the hiring, firing, and performance evaluations of staff to ensure a strong, effective team.
- Developed and maintained store schedules to ensure adequate staffing levels and operational efficiency.
- Ensured exceptional guest service and customer satisfaction by coaching teams on best practices.
- Conducted weekly performance meetings to review key metrics and drive continuous improvement.
- Enforced cleanliness standards to ensure a safe and welcoming environment for both team members and guests.
- Interpreted and executed P&L statements to meet target goals and ensure profitability.
- Enforced company policies and standards across all stores to ensure compliance and operational consistency.
- Led planogram setting and seasonal changeovers to maintain visual merchandising standards and product availability.
Restaurant Training Manager
Papa Gino's
03.2007 - 12.2014
- Trained new General Managers to successfully operate fast-paced, high-volume restaurants, ensuring smooth transitions and effective leadership.
- Collaborated with multiple General Managers to address food cost management, training needs, operational improvements, and organizational challenges.
- Conducted multi-tasking, observation, and follow-up with team members to ensure operational efficiency and high performance.
- Managed food and beverage ordering to ensure proper inventory levels while maintaining budget and cost control.
- Developed and implemented sales-building strategies to drive restaurant revenue growth.
- Led local restaurant marketing initiatives to increase community engagement and brand awareness.
- Oversaw inventory control, ensuring proper stock levels and product quality assurance.
- Managed the hiring, training, and performance evaluations of team members, fostering a productive and motivated workforce.
- Handled staffing needs through effective scheduling to maintain optimal operational levels.
- Ensured exceptional guest service by coaching teams on best practices and resolving guests issues promptly.
- Led weekly performance meetings with Management team to review key metrics, track progress, and set new targets.
- Maintained restaurant cleanliness standards, ensuring compliance with health and safety regulations.
- Interpreted P&L statements to monitor restaurant performance and meet financial targets.
- Enforced food handling, safety protocols, and company policies to ensure compliance and maintain operational consistency.
- Managed the hiring of outside contractors for snow removal and landscaping, ensuring timely and cost-effective services.
Assistant Manager
AJS Pizza Inc. / Domino's Pizza
10.2005 - 03.2007
- Managed all facets of high-volume shifts, including inventory control, cash management, and adherence to all health and safety standards in a fast-paced environment.
- Maintained peak efficiency during high-demand hours, consistently meeting service goals, such as maintaining an average delivery time under 30 minutes.
- Monitored inventory tracking, accurate forecasting for high-volume periods, and strict product rotation (FIFO).
- Oversaw cash control procedures, including safe management, till reconciliation, and nightly deposit preparation
- Supervised a team of 15 to 20 team members, including Shift Leaders, Cashiers, and Delivery Drivers, ensuring optimal staffing and performance during rush and non rush periods.
- Conducted training and onboarding for new hires, focusing on product quality, safety standards, and excellent customer service.
- Managed daily staff scheduling and labor allocation to reduce unnecessary overtime and maintain target labor costs.
Restaurant Manager
Christos Pizzeria
06.2000 - 10.2005
- Managed all front-of-house (FOH) and back-of-house (BOH) functions, including dine-in, takeout, and delivery operations, ensuring smooth execution during peak lunch and dinner rushes.
- Implemented daily opening/closing checklists and standard operating procedures (SOPs) for consistency across all shifts.
- Executed inventory control, including ordering, receiving, and rotating fresh ingredients (dough, cheese, produce, etc.) from local and primary vendors.
- Oversaw daily cash handling and deposits
- Recruited, hired, and trained a team of 8-10 team members, including pizza / grill cooks and delivery drivers.
- Handled disciplinary actions, fostering a high-performance culture focused on speed, accuracy, and customer satisfaction.
- Scheduled all team members efficiently
- Served as the primary point of contact for all guest inquiries.
- Ensured strict adherence to all health and safety regulations, .
- Maintained the signature quality and consistency of all menu items, including specialty pizzas, calzones, and sides.
Education
No Degree - Business Management
Umass Dartmouth
North Dartmouth, MAHigh School Diploma -
Fairhaven High School
Fairhaven, MASkills
- Multi-Unit Management (C-Store District Focus)
- P&L Management & Budgeting
- Strategic Planning & Goal Setting
- Talent Acquisition & Retention
- Performance Management & Coaching
- Conflict Resolution & Team Building
- Financial Reporting & Analysis
- Curriculum Development & Design
- SOP Implementation
- Onboarding & New Hire Training
- Inventory Control & Loss Prevention
- Merchandising & Planogram Execution
- Regulatory Compliance & Audit Management
- POS System Management
- Food Safety & Quality Assurance
- Store-to-Store Logistics
- Customer Experience Management
Certification
- Serve Safe
- Tips
Timeline
District Manager
Volta Oil
11.2020 - Current
Director of Soccer Development
Acushnet Youth Soccer Association
09.2015 - Current
District Training Manager
CVS Pharmacy
12.2014 - 11.2020
Restaurant Training Manager
Papa Gino's
03.2007 - 12.2014
Assistant Manager
AJS Pizza Inc. / Domino's Pizza
10.2005 - 03.2007
Restaurant Manager
Christos Pizzeria
06.2000 - 10.2005
No Degree - Business Management
Umass Dartmouth
High School Diploma -
Fairhaven High School