Daniel Kelly
Boston,MA
Summary
Experienced restaurant professional with a strong background in leadership, operations management, and customer service. Passionate about creating exceptional dining experiences, optimizing efficiency, and leading high-performing teams. Adept at inventory control, staff training, and ensuring compliance with food safety regulations.
Overview
13
13
years of professional experience
Work History
Lead Server/Bartender
Catalyst Restaurant
11.2021 - Current
- Provide exceptional service in a casual fine dining setting, demonstrating extensive knowledge of seasonally available menus, wine selections, and craft cocktails
- Assist in training new staff members to uphold restaurant standards and enhance customer experience
- Support management in overseeing floor operations, addressing guest concerns, and coordinating private events
Shift Leader
Whole Heart Provisions
01.2019 - 03.2020
- Managed daily restaurant operations, including food preparation, team delegation, and inventory control
- Placed and received supply orders to maintain stock levels and optimize efficiency
- Oversaw cash handling, daily deposits, and financial reporting
Event Server/Bartender
Event Temps
05.2012 - 05.2019
- Delivered professional bartending and serving services at high-end events, maintaining excellence in service and guest satisfaction
Bartender
Red Rock Casino, Resort and Spa
09.2016 - 04.2017
- Led bar operations, ensuring quality service and a well-stocked, organized work environment
- Maintained compliance with alcohol regulations and safety policies while enhancing the guest experience
Restaurant Manager
Chicken & Rice Guys
07.2014 - 09.2016
- Directed daily operations, overseeing food preparation, service, and compliance with food safety standards
- Managed a high-volume food truck serving 200-400 customers daily, ensuring efficiency in a fast-paced environment
- Trained and supervised new employees, fostering a positive and productive team culture
- Handled customer service concerns, ensuring guest satisfaction and brand integrity
Education
Diploma -
Burncoat High School
Worcester, MA06.2009
Skills
- Leadership & Team Management – Training, supervising, and motivating staff to ensure top performance
- Customer Service Excellence – Providing exceptional guest experiences and handling customer concerns effectively
- Operations Management – Overseeing daily restaurant functions, optimizing workflow, and ensuring efficiency
- Compliance & Safety – Ensuring adherence to health regulations, ServSafe, and TIPS alcohol compliance
Timeline
Lead Server/Bartender
Catalyst Restaurant
11.2021 - Current
Shift Leader
Whole Heart Provisions
01.2019 - 03.2020
Bartender
Red Rock Casino, Resort and Spa
09.2016 - 04.2017
Restaurant Manager
Chicken & Rice Guys
07.2014 - 09.2016
Event Server/Bartender
Event Temps
05.2012 - 05.2019
Diploma -
Burncoat High School
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