Daniel Langan
Middleboro,MA
Summary
Dynamic, results-oriented professional leveraging a strong work ethic and extensive customer experience to drive success within a forward-thinking organization. Committed to fostering positive relationships and delivering exceptional service, with a proven ability to adapt and thrive in fast-paced environments. Passionate about contributing to team goals while continuously seeking opportunities for personal and professional growth. Prepared to bring enthusiasm and dedication to a company that values innovation and excellence.
Overview
14
14
years of professional experience
Work History
Senior Onboarding Consultant
Toast
2021.05 - Current
- Oversaw the coordination of various pilot initiatives, driving process enhancements and achieving project objectives pertaining to onboarding of POS equipment and software.
- Mentored junior consultants, fostering professional growth and skill development.
- Managed client relationships to ensure satisfaction and retention through effective communication.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs during onboarding process for each customer typically spanning 4-6 weeks per client.
- Assisted clients in navigating complex industry challenges with use of applicable restaurant experience and knowledge .
- Facilitated activation of over 1500 venues on Toast platform, ensuring seamless integration with peripheral programs.
- Streamlined onboarding processes to consistently integrate 20-30 venues monthly since 2021.
Assistant General Manager
Cask N Flagon Restaurant and Sports Bar Fenway Boston, MA
2021.03 - 2021.05
- Coordinated daily restaurant and management operations (opening and closing the venue, reconciliation of venue funds, daily venue status reports.)
- Responsible for coaching and developing front of house staff and other floor management.
- Maintain a strong knowledge of profit and loss statements.
- Work closely with company ownership on creative ways to drive sales.
- Monitor food preparation to ensure quality and safety.
- Develop guidelines for training and procedural literature for venue staff.
- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Work cooperatively with the kitchen and bar to ensure labor, food, and liquor costs are controlled and budgeted properly.
- Ensure staff and guests are following COVID-19 health and safety guidelines while in the venue.
- Maintain a POS system and utilize financial reports to drive sales and streamline business.
Nightlife Manager
Big Night Entertainment Group, Foxborough, MA
2018.02 - 2020.03
- Coordinated daily restaurant and management operations (opening and closing the venue, reconciliation of venue funds, daily venue status reports.)
- Coordinated all incoming candidate interviews for front of house staff and utilized company portal to screen potential new candidates.
- Trained and coached over 150 employees across multiple company venues.
- Scheduled over 40 front of house staff weekly maximizing staffing without sacrificing labor costs.
- Documented and quickly resolved all customer satisfaction issues.
- Monitored food preparation to ensure quality and safety.
- Facilitated meetings with upper management to collaborate with project teams to ensure timely decision making regarding new venue projects and operations.
- Maintained menu and point of sale items and utilized financial reporting to boost efficiency and drive sales with MICROS POS.
- Maintained a high level of POS knowledge, doing so by training monthly with staff and other managers with a company POS contact.
- Troubleshooted POS workstations in venues both on the front and back of house (printer errors, reporting mistakes, employee maintenance, pricing etc.)
- Worked closely with company IT to help maintain POS network and restaurant systems at the venue.
- Maintained a strong knowledge of profit and loss statements.
- Worked closely with the bar manager and chef to keep labor, liquor, and food costs tightly budgeted and keep the venue profitable.
- Directed all nightlife operations and implemented structural changes to drive sales.
Server/Bartender
Big Night Entertainment Group, Foxborough, MA
2016.10 - 2018.02
- Guided customers and demonstrated knowledge of all menus to deliver exceptional and friendly service.
- Receive payment for services and properly handled funds.
- Operated POS systems to input customer orders and modifications.
- Maintained inventory and ensured proper front of house staff on duty.
- Trained new servers, runners, and other front of house staff on expectations and procedures.
Manager
Reebok/Adidas, Foxborough, MA
2012.03 - 2016.10
- Opened and closed the store daily.
- Created an easy flow, sales driving visual merchandising models for the store.
- Trained over 30 members of staff over tenure.
- Drove sales with attention to KPIs (customer conversion, item per transaction, average transaction amount.)
- Maintained a safe and fun working environment.
- Attended sales conferences to improve relationship building and closing techniques.
- Regularly exceeded daily and monthly sales goals both storewide and individually.
Education
Management
Bridgewater State University
Bridgewater, MA05.2021
Management
Coastal Carolina University
Conway, SC12.2015
Skills
- Service excellence
- Experienced with Salesforce Lightning
- Network administration
- Cloud computing
- Project management
- Point of sale
- Training and development
- Onboarding
- Cost analysis
- G-Suite
- Experienced with Microsoft Office applications
- Management
- Nightlife operations
- SaaS implementation experience
- Proficient with Contractor Scheduling and use of Gannt
Accomplishments
2023 Mountain Mover Award - Customer Onboarding Toast Inc
1500 + Venues Live on Toast POS
2018 Employee of the Year - Big Night Entertainment Group
Timeline
Senior Onboarding Consultant
Toast
2021.05 - Current
Assistant General Manager
Cask N Flagon Restaurant and Sports Bar Fenway Boston, MA
2021.03 - 2021.05
Nightlife Manager
Big Night Entertainment Group, Foxborough, MA
2018.02 - 2020.03
Server/Bartender
Big Night Entertainment Group, Foxborough, MA
2016.10 - 2018.02
Manager
Reebok/Adidas, Foxborough, MA
2012.03 - 2016.10
Management
Bridgewater State University
Management
Coastal Carolina University