Daniel Rivera
Westfield
Summary
Dynamic inventory management specialist with proven success at L3 Harris Technologies, excelling in cycle counting and ERP software utilization. Recognized for enhancing operational efficiency and accuracy through effective problem-solving and teamwork. Committed to maintaining high standards in material handling and customer service, ensuring seamless order fulfillment and inventory control.
Overview
23
23
years of professional experience
Work History
Inventory stores specialist
L3 Harris Technologies
Northampton
09.2024 - Current
- Received and processed inventory shipments, accurately recording materials, customer returns, and Kanban stock into ERP SAP system.
- Pick, Pack, and issue Materials Execute order picking and kitting; generate manufacturing orders; fulfill internal requests and reservations.
- Conduct Cycle counts, stock/process audits, variance investigations, and maintain high accuracy via perpetual inventory systems.
- Recorded all transactions, including receipts, issues, and location moves, into ERP system and generated accurate reports.
- Moved and staged materials using manual and powered equipment (pallet jacks, forklifts, and hoist), managing loads over 50 lbs.
Shipping and Receiving
W.G.I. Inc. Southwick
01.2018 - 01.2024
- Manage the shipment and invoices of all products, materials and supplies using ERP (Visual)and various other systems.
- Track, trace and update the status of incoming and outgoing shipments.
- Promptly unload trucks and deliveries; Sort and stock receivables.
- Maintain packaging inventory and shipping supplies through accurate counts and timely orders to ensure operational readiness.
- Collaborated with logistic technicians, customer service representatives, and service providers to streamline communication and resolve issues.
- Interacted with vendors and drivers to confirm delivery details and ensure accuracy.
- Maintain a clean and organized work environment.
Assistant Service Manager
Balise Nissan of West Springfield
01.2006 - 01.2018
- Liaised between technicians and clients to ensure service alignment and satisfaction.
- Communicated with customers through phone, email, fax, mail, and in-person to address inquiries and enhance service experience.
- Maintain client and customer rapport and help ensure lasting relationships.
- Create financial estimates for services and work directly with warranty companies.
- Explained services to clients and scheduled services.
- Delegate and Dispatch work to technicians.
- Managed conflicts by employing effective communication techniques to de-escalate tensions.
Sales Consultant
Regency Pontiac and Balise Chevy
01.2004 - 01.2006
- Engaged customers to identify their automotive needs and preferences.
- Provided detailed product knowledge on vehicles and financing options.
- Demonstrated vehicles to potential buyers, highlighting key features and benefits.
- Delivered customer service to improve customer satisfaction and drive sales engagement.
Shipping Clerk
Transcon Technologies ECI Division
01.2003 - 01.2004
- Facilitated packaging, labeling, and shipping processes to meet delivery deadlines.
- Prepared and printed shipping labels; assembled and filled boxes for efficient dispatch.
- Tracked inventory and reported discrepancies to team leaders for resolution.
- Process orders based on the buyer's preferred shipping system (USPS, UPS, FedEx, etc).
Education
2 year general studies -
Holyoke Community College
Skills
- Inventory management
- Stock management
- Cycle counting
- Order fulfillment
- ERP software
- Material handling
- Lean methodology
- Process improvement
- Time optimization
- Problem solving
- Workflow automation
- Attention to detail
- Written communication
- Verbal communication
- Teamwork
- Customer Service
- Focus under pressure
- Listening
- Task delegation
- Time management
- Sales
- Communication skills
- Active security clearance
- Hoisting Engineer license
- Blueprint reading certified
- Workflow automation
Awards
- Ranked #1 for Nissan Customer Service and Sales in the District 2012
- 3 time Nissan Customer Award for excellence
- Top 10 in the district in Customer Service and Sales
Timeline
Inventory stores specialist
L3 Harris Technologies
09.2024 - Current
Shipping and Receiving
W.G.I. Inc. Southwick
01.2018 - 01.2024
Assistant Service Manager
Balise Nissan of West Springfield
01.2006 - 01.2018
Sales Consultant
Regency Pontiac and Balise Chevy
01.2004 - 01.2006
Shipping Clerk
Transcon Technologies ECI Division
01.2003 - 01.2004
2 year general studies -
Holyoke Community College