DANIEL SPIGAROLO
FRANKLIN
Summary
Senior Customer Success Manager with 16 years of strategic consulting and client management experience, driving customer success and revenue growth. Expertise in Adobe Campaign and data analysis has generated over $12 million in ongoing revenue for clients including Disney and Goldman Sachs. Recognized for enhancing operational efficiency and fostering collaborative team environments, while implementing innovative solutions that yield positive organizational changes. Aiming to leverage digital innovation to strengthen client relationships and support business expansion goals.
Overview
17
17
years of professional experience
Work History
Senior Software Engineer
Tech Mahindra
06.2024 - Current
- Optimized CRM data architecture at energy firm through Adobe Journey deployment.
- Guided implementation processes by recommending strategic methods.
- Engineered data model for improved CRM management.
- Facilitated team coordination to guarantee smooth deployment processes.
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
Senior Manager, Information Consulting Group
Celerity IS
Boston
11.2021 - 02.2024
- Managed 48 projects to bolster client satisfaction and retention through strategic planning.
- Led a 12-member team distributed across the US and South America.
- Secured key clients through well-crafted project plans and SOWs.
- Implemented development programs, refining KPI metrics and elevating team output.
- Achieved $2M savings for a key client with effective fraud mitigation methods.
- Enhanced organizational capabilities through targeted team development in campaign management.
- Utilized data-driven insights to enhance CRM strategies, boosting performance for prominent clients.
- Ensured ongoing business success through the formulation of sustainable client engagement strategies.
- Facilitated seamless collaboration across departments to drive project delivery and maximize client satisfaction.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Senior Consultant, Adobe Campaign
Celerity IS
Boston
10.2017 - 11.2021
- Directed campaign strategies, elevating client engagement by 40%.
- Refined campaigns resulting in notable boosts in client approval.
- Enhanced client retention through comprehensive analysis of market trends and delivery of bespoke solutions.
- Led cross-departmental collaboration for swift project completion.
- Built and maintained trusted partnerships with clients.
- Crafted customized client solutions resulting in tangible and measurable achievements.
- Established strong working relationships with both internal teams as well as external vendors and clients.
- Managed multiple client engagements simultaneously while adhering to tight deadlines.
- Organized client meetings to provide project updates.
- Monitored progress of ongoing projects to ensure objectives were met within specified time frames.
Senior Marketing Manager
Grand Circle Corporation
Boston
05.2017 - 10.2017
- Directed creation of targeted campaigns, boosting customer engagement.
- Revamped promotional strategies for greater market penetration.
- Engineered analytical solutions facilitating more efficient campaigns.
- Guided brand managers on utilizing multi-channel strategies, boosting visibility.
- Evaluated marketing strategies to determine effectiveness.
- Optimized marketing efforts by leveraging Adobe Campaign to deliver data-driven, impactful initiatives.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Senior Campaign Developer
Grand Circle Corporation
Boston
04.2013 - 05.2017
- Created focused campaigns, increasing engagement by 27%.
- Implemented data-driven solutions to enhance customer loyalty.
- Orchestrated collaboration among diverse teams to meet project milestones.
- Directed forward-thinking marketing strategies, achieving notable ROI increases.
- Spearheaded adoption of data-driven strategies, increasing targeting accuracy.
- Led successful marketing initiatives, routinely exceeding key performance indicators.
- Reduced expenses and improved campaign outcomes by optimizing resources.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
Database Analyst
Grand Circle Corporation
Boston
07.2008 - 04.2013
- Streamlined management of database systems, enhancing overall efficiency.
- Resolved intricate issues to ensure data integrity.
- Optimized internal procedures through active teamwork, driving tangible performance gains.
Education
JURIS DOCTORATE -
Suffolk University Law School
Boston, MA05.2011
B.A. - POLITICAL SCIENCE, Asian Traditions
Muhlenberg College
Allentown, PA05.2008
Skills
- Adobe Campaign Proficiency
- Business Strategy Consulting
- Client Relationship Management
- Project Management
- Team Leadership
- Quantitative Data Analysis
- Marketing Strategy
- Cross-Departmental Engagement
- Training Program Design
- Mentoring
- Microsoft Office
- Campaign Management Using Unica
- Agile Scrum Methodology
- Jira Project Management
- Stakeholder Relationship Management
- Data-Driven Performance Evaluation
- Innovation in Digital Solutions
- Strategic Revenue Development
- Client Relationship Development
- Sales Support Strategies
- Customer Retention
- Data-Driven Campaign Refinement
- Team leadership
- Stakeholder engagement
Additional Information
Admitted Member of the Massachusetts State Bar, Boy Scouts of America - Eagle Scout
Timeline
Senior Software Engineer
Tech Mahindra
06.2024 - Current
Senior Manager, Information Consulting Group
Celerity IS
11.2021 - 02.2024
Senior Consultant, Adobe Campaign
Celerity IS
10.2017 - 11.2021
Senior Marketing Manager
Grand Circle Corporation
05.2017 - 10.2017
Senior Campaign Developer
Grand Circle Corporation
04.2013 - 05.2017
Database Analyst
Grand Circle Corporation
07.2008 - 04.2013
JURIS DOCTORATE -
Suffolk University Law School
B.A. - POLITICAL SCIENCE, Asian Traditions
Muhlenberg College
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